Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About American Express Global Dining

American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners, restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design.

At Amex, our culture is built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. As part of Team Amex, you’ll experience this powerful backing through our inclusive culture, leadership principles, and comprehensive support for your well-being and growth

How will you make an impact in this role?

As VP, Global Dining Consumer Engineering, you will lead the consumer engineering organization responsible for mobile and web experiences across the Dining portfolio. You will partner closely with Product, Design, Data, and Business leaders to deliver a unified, best-in-class diner experience across brands.

This leader will shape the technical strategy for how millions of diners discover restaurants, book experiences, manage reservations, and engage with dining content. You must bring a strong consumer-first engineering mindset, deep empathy for users, and passion for hospitality and marketplace dynamics.

You will operate as both a strategic and hands-on technical leader, guiding architecture, influencing UX-driven engineering decisions, and building high-velocity teams capable of rapid experimentation and iteration.

Key Responsibilities Include:

Consumer Experience Engineering

• Lead development of high-performance, intuitive consumer applications across iOS, Android, and web

• Define front-end and mobile architecture patterns that support scalability, personalization, and real-time engagement

• Drive performance, reliability, and UX quality across all consumer touchpoints

Product Partnership

• Partner with Product and Design to translate vision into scalable technical roadmaps

• Enable rapid experimentation, A/B testing, and data-driven feature iteration

• Balance speed and innovation with platform consistency and long-term maintainability

Personalization & Data-Driven Experiences

• Collaborate with Data and ML teams to embed personalization, recommendations, and intelligent ranking into consumer journeys

• Leverage behavioral and transactional data to continuously improve engagement and retention

Integration Across Ecosystem

• Ensure seamless integration between consumer apps and platform services, restaurant systems, loyalty capabilities, and Amex benefits

• Drive unified identity, payments, and booking experiences across brands

Engineering Leadership

• Build and scale high-performing engineering teams

• Develop senior technical leaders and create a culture of operational excellence and accountability

• Drive clarity in decision-making across a complex, multi-stakeholder environment

• Partner with engineering leaders across Global Dining to build products that work equally well for diners and restaurants

• Champion a learning-focused and ownership-driven engineering culture, and help engineers take advantage of AI coding tools

Qualifications:

• 15 years of experience in engineering, including 8 years in senior technology leadership roles

• Proven experience building and scaling large-scale consumer mobile and web applications, with deep expertise in modern front-end architectures, mobile frameworks, and modern APIs

• Demonstrated success delivering real-time, highly interactive consumer experiences, with strong capabilities in performance optimization, experimentation platforms, and analytics-driven product development

• Proven ability to lead multi-team consumer engineering organizations in close partnership with Product, championing a customer-first approach that upholds high standards for user experience, execution quality, and delivery velocity

• Familiarity with marketplace, commerce, or two-sided platform ecosystems, including the technical and operational dynamics that drive engagement and conversion

• Excellent communication skills with the ability to influence executives and technical teams alike

• Bachelor’s degree in Computer Science or related field; advanced degree preferred

• Experience working in restaurants or restaurant tech is a big plus

Qualifications

Salary Range: $219,000.00 to $338,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Job: Executive

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26005057