Job Details

Description

You Lead the Way. We’ve Got Your Back .

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Global Real Estate & Workplace Experience (GREWE)

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise.

• GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day

• GREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive cost

• Portfolio: Best buildings in the best places at the most competitive costs

• Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand

• Hospitality: Frictionless experiences for colleagues across moments that matter

• Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk

The Director, Workplace Strategy is a key leadership position in the organization, leading a team responsible for setting physical workplace policies for American Express globally. This role will set a workplace strategy such that Amex has a competitive edge to win the talent war.

Business and Colleague Feedback

Creates and leads a process to gain workplace sentiment feedback from across the enterprise. The feedback will shape the workplace innovation pathways and build a better experience for colleagues ever day.

Automating the Office

Uses innovative technology to make everyday tools and systems more intelligent and automated, supporting colleagues to find each other, physical way finding, connections to services, and other Amex amenities (fitness, wellness, conferring, etc.). Setting policies to enable the office temperature, lights, and shades to respond to changing weather automatically to allow the business to run more smoothly.

Build an Integrated Colleague Experience Approach

Leverage feedback from CSAT & Leesman to identify focus areas and reduce key friction points in a colleague's day. This role will consider experience from end-user perspective, identify key areas of integration and experience differentiation over the moments that matter to colleagues, and develop AXP colleague personas and identify potential trigger point opportunities to evolve workplace

Tasks/Duties/Responsibilities

• Cultivate relationships with Business Units (BUs) to understand requirements to support tailored workplace strategy development.

• Develop a structured, scalable feedback model (e.g., Leesman) to solicit input from colleagues at all levels - deploy feedback tool at 4 target sites

• Integrate feedback approach with CEG and AET partners

• Leverage feedback from CSAT & Leesman to identify focus areas

• Identify key friction points in a colleague's day, consider experience from end-user perspective

• Identify key areas of integration and experience differentiation over the moments that matter to colleagues

• Develop AXP colleague personas and identify potential trigger point opportunities to evolve workplace strategy

• Pilot ideas in global locations

• Partner with Tech and Digital Workplace to build a roadmap to digitize our physical workplace

• Address digital gaps/opportunities in a colleague's daily path

• Deliver projects across the colleague journeys (Meet, Dining, etc.)

Other Duties

• Position will serve on the Amex GREWE Americas LT

• Serves as the key partner to WHQ stakeholders

• May serve on external boards of directors in industry groups: Corenet, IAMC, etc.

• Rotating member of other councils as appropriate

Required Qualifications

• University/Bachelor’s Degree or Equivalent

• 10 years’ work experience

Required Knowledge, Skills and Abilities:

• Minimum of 10 years of hospitality Operations or CRE or facilities experience (or equivalent) is required

• Minimum of 5 years managing large programs and strategy

• Deep knowledge of operations management, real estate, hospitality, FM, and/or delivering capital projects in a footprint environment

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Job: Real Estate

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 25007867