Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As the Director – Travel and Leisure Services (TLS) Business Analytics & Reporting, you will lead the team responsible for delivering actionable analytics and reporting that empower the TLS organization to make data-driven decisions with foresight and confidence. You will guide efforts to identify business and customer trends, forecast future performance, and translate analysis into clear, executable recommendations. This leader will ensure reporting and analytics serve as a true performance driver for TLS.

Responsibilities include:

• Lead the Business Analytics & Reporting function, ensuring analytics and insights are directly tied to business performance, growth opportunities, and decision-making.

• Uncover business performance trends and customer segmentation patterns that inform engagement, loyalty, and growth strategies, enabling the TLS organization to take direct action.

• Oversee portfolio and partner performance analyses, surfacing value drivers and opportunities for improvement.

• Build and expand forecasting, tracking, and scenario-modeling capabilities, including annual planning, long-range planning, and monthly performance updates, to provide foresight into business and partner outcomes.

• Lead, mentor, and develop a team of analysts and managers, fostering expertise in business analytics, reporting and forecasting.

• Deliver accurate, scalable, and audience-specific reporting that ensures transparency and alignment across TLS.

• Collaborate with enterprise analytics and data capabilities teams to leverage and maintain new data streams.

Minimum Qualifications:

• At least 9 years of relevant professional experience including extensive experience using analytics and reporting to drive business strategies.

• Bachelor’s degree in a quantitative field (e.g., statistics, economics, engineering, math, data science).

• Proven experience delivering partner performance analytics, portfolio insights, and customer behavior analyses.

• Experience with developing reporting and dashboards that clearly articulate trends and outliers

Preferred Qualifications:

• Advanced degree in a quantitative field.

• Demonstrated ability to translate data into direct, actionable recommendations and ensure follow-through on execution.

• Expertise in BI/reporting tools (Tableau, Power BI) and advanced analytical methods such as segmentation, cohort analysis, forecasting, and scenario modeling.

• Skilled at balancing recurring reporting needs with proactive, forward-looking analytics.

• Strong leadership skills with experience building, coaching, and motivating analytics teams across geographies.

Qualifications

Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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1. Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Data Mgmt and Analytics

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25015872