Job Details

Trust & Safety External Engagement Lead

New York City, New York, United States

Marketing

Summary

Posted: Jul 17, 2025

Role Number: 200613272

Are you someone who brings a thoughtful approach to relationship-building, crafting approaches to online safety? Are you motivated by fostering collaboration between experts, public interest collaborators, and policy communities? As an External Engagement Lead on our Trust & Safety team, you'll play a pivotal role in advancing responsible safety outcomes across Apple's platforms and products.
At Apple, our goal is to create technology that empowers people and enriches their lives while helping them stay safe. The Trust and Safety team plays a role in meeting this goal by collaborating with product and other cross-functional teams to ensure our customers enjoy the safest, most trusted products and services. Our efforts span strategy, policy, online safety analysis, engineering, operations, and research, while supporting all parts of the Apple ecosystem.
We are looking for a strategic and collaborative External Engagement Lead to champion our efforts in building trust and fostering dialogue with key external partners. The ideal candidate possesses a deep understanding of online safety issues, strong communication skills including the ability to adapt to diverse audiences, and experience building and sustaining collaborative relationships.

Description

As the External Engagement Lead, you will be responsible for developing and executing external engagement strategies that support Apple's commitment to trust and safety. You will work closely with cross-functional teams to ensure a consistent and credible safety messaging, and to incorporate external insights into our products and features, policies, and safety strategies.
Strategic External Engagement: Develop and implement comprehensive external engagement strategies related to trust and safety topics, including harmful content, online abuse, interpersonal and child safety.
Stakeholder Relationship Management: Identify, cultivate, and maintain positive relationships with subject matter experts, researchers, NGOs, advocacy groups, and other relevant external partners. Carry out open engagement with a wide user base, including experts and key stakeholders, on the development, interpretation and application of safety standards and their effectiveness or appropriateness.
Convening and Facilitation: Prepare and position Apple for expert convening, roundtables, and workshops, and develop, organize, and host briefings, listening sessions, and informational engagements
Systems & Process Coordination: Maintain organized contact tracking and engagement history, and build repeatable systems for external consultation processes, coordinating with internal partners.
Trust & Safety Communications: Ensure clear, consistent, and credible safety messaging aligned with Trust & Safety goals, and manage the editorial workflow for safety-related updates.
Cross-Functional Collaboration: Coordinate closely with Public Relations, Government Affairs, Product Marketing, Online Safety Legal, policy, and operations teams on safety disclosures, transparency reports, and crisis communications.
Research & Knowledge Translation: Support tracking and accountability protocols for synthesizing external research and insights, and track academic, regulatory, and civil society developments in online safety.

Minimum Qualifications

• 5+ years of experience in roles such as external affairs, policy engagement, communications, trust & safety, or nonprofit/academic liaison.

• Demonstrated background in policy, public interest technology, or online safety governance, with experience engaging with the public sector.

• Excellent writing, communication, and relationship-building skills across diverse partner groups.

• Demonstrated track record of coordination and engagement management in medium to large-scale organizations.

• Familiarity with online harms discourse and current global debates in digital governance.

• Ability to manage concurrent projects with flexibility to adaptand find proactive opportunities.

• Willingness to travel as needed.

• Ability to support across multiple time zones and willingness to work outside standard work hours regularly.

Preferred Qualifications

• Preferred Qualifications

• Experience working with or within interdisciplinary teams (e.g., product, legal, policy, research).

• Ability to bring structure to evolving or complex work streams with an excitement to join a new team and support the development of governance procedures and protocols in partnership with others.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,300 and $263,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.