Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside dedicated engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Within the Technology Portfolio Management team, the Sr. Product Manager for Portfolio Tools will lead the transformation and expansion of our Apptio-based portfolio toolset, Apptio One and Targetprocess, to optimize the end-to-end customer experience and enable smarter portfolio decision-making across the enterprise.

This pivotal role blends product leadership and Technology Business Management (TBM) expertise, driving the development and integration of internal tools critical to managing technology investments, aligning supply and demand, and enabling actionable insights. You will be at the forefront of shaping the enterprise’s TBM capabilities, ensuring the tools are scalable, intuitive, and aligned with evolving strategic needs.

Key Responsibilities:

• Product Execution and Roadmap: Execute and evolve the product strategy and roadmap for Apptio One and Targetprocess, with a focus on integration, scalability, usability, and alignment to portfolio planning needs. Drive the connection between financial management, resource supply, and portfolio demand across tools.

• E2E Experience Ownership: Own the end-to-end customer experience across TBM tools, ensuring a seamless, intuitive, and efficient user journey that connects planning, execution, and investment decisions.

• Cross-functional Collaboration: Work closely with Technology, Portfolio, Finance, and Product leaders to ensure Apptio tools support enterprise goals. Lead integration and collaboration efforts with adjacent tool owners and drive a unified TBM ecosystem.

• Performance Measurement and Insights: Define and track key performance indicators (KPIs) to measure the success and adoption of Apptio tools. Leverage data to drive continuous improvement, stakeholder transparency, and business value.

• Go-to-Market and Change Enablement: Collaborate with change management team to support development of training, documentation, and engage with stakeholder to promote user adoption and ensure smooth transitions during tool enhancements or new deployments.

• Vendor and Platform Partnership: Serve as the primary liaison with Apptio teams, advocating for platform enhancements, overseeing release impacts, and ensuring alignment with AMEX strategic priorities.

Who You Are:

• Minimum of 5 years of experience in product management, with 2 years owning technology products or platforms within an enterprise context.

• Proven hands-on experience managing or scaling Apptio One, Target process, or related TBM platforms.

• Strong understanding of portfolio management, financial modeling, and agile delivery processes.

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field; Master’s degree is a plus.

• Familiarity with Agile practices and tools such as Jira, ServiceNow, or similar.

Qualifications:

• Minimum of 5 years of experience in product management, with at least 2 years in a leadership role overseeing technology-based products.

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or equivalent. Master’s degree is a plus.

• Experience with portfolio management tools and financial scenario modeling is highly desirable.

• This is a hybrid role can be based in New York, Phoenix or Atlanta; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3 days per week. Leaders and colleagues will plan common days for in-person connection, collaboration, and events.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix, US-Georgia-Atlanta

Schedule Full-time

Req ID: 25014191