Job Details

Security Supervisor

Cupertino, California, United States

Corporate Functions

Summary

Posted: May 30, 2025

Role Number: 200606724

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
Apple’s Global Security Operations team is seeking extraordinary, customer service oriented, self motivated, individuals to work as Customer Service and Safety (CSS) Supervisors. Global Security Supervisors lead teams of CSS Specialists and run overall field services and operations while providing 24/7/365 coverage and support to Apple’s employees, customers, and properties throughout the Santa Clara Valley. The ideal individual will have an extraordinary work ethic, a willingness to hold themselves and their teams accountable, a desire to lead and develop others, excellent writing and communication skills, and the ability to connect with employees at all levels.

Description

We are looking for individuals who possess strong problem solving skills and the ability to build effective, trust-based relationships with key partners inside and outside of Global Security. Some Supervisor duties may include:
Supervise a shift of CSS Specialists to provide 24/7/365 security coverage
Train, coach, and mentor CSS Specialists
Conduct verbal and written performance evaluations of CSS Specialists
Manage communications for emergency and non-emergency calls-for-service through radio dispatch, phone, and email
Respond in a timely manner to emergent events, issues, staffing deficiencies and other management requests
Respond to medical emergencies and provide basic first aid, CPR, and AED as certified
Monitor and maintain up to date and accurate timekeeping systems, records, and coordinate administrative scheduling
Ensure personnel are provided with necessary equipment and equipment is accounted for
Provide direction to employees in the field, utilizing proper judgment, to solve problems and to escalate matters, which may negatively impact business continuity, to the Field Security Lead

Minimum Qualifications

• 2 - 5 years of previous management, supervisory, or equivalent professional experience preferred

• Must possess (or be able to possess through training) and maintain BSIS PSO License

• Possess/maintain a valid California driver’s license, a safe driving record, and maintain driving privileges per Apple policy

Preferred Qualifications

• Flexibility to work all shifts (nights, weekends, holidays) and willingness to assist the team with overtime when needed

• Ability to think critically and see things from a broad perspective while working with a sense of purpose

• Strong interpersonal skills and attention to detail including excellent time management

• Proven team leader and player with enthusiasm and a positive attitude with the ability to deliver a high level of customer service

• Demonstrates an understanding of and application of the concepts of teamwork, results, and innovation

• Must possess the ability to function in stressful situations, while exercising good judgement

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $40.25 and $60.95/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.