Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment.

The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It is also offers a range of small business banking and B2B solutions.

The Director of Change Enablement and Adoption will lead GCS Marketing’s change journey as we transition to the future-state marketing execution model, powered by Project Flywheel. This leader will design and execute strategies that enable GCS marketers to adopt new processes, tools, and capabilities with confidence, ensuring the organization is fully prepared to deliver best-in-class marketing execution in partnership with the broader enterprise.

Project Flywheel is the enterprise-wide initiative reimagining how American Express plans, builds, and delivers marketing, uniting technology, operations, and people to create a more agile and efficient ecosystem. As GCS Marketing embraces this transformation, this role will be critical in guiding teams through the change, building engagement, and embedding new ways of working.

Key Responsibilities:

• Lead GCS through the Flywheel journey: Build and implement the strategy for change management, adoption, and sustained engagement across GCS Marketing.

• Champion readiness and enablement: Identify potential adoption risks and create structured programs, training, and communications that make change accessible and actionable.

• Foster communication and alignment: Act as the conduit between GCS Marketing, Strategic Capabilities, and peer functions (including U.S. Consumer Marketing) to maintain transparency and mutual learning throughout the rollout.

• Activate learning at scale: Partner with Product and Marketing Operations to design and deliver engaging training and enablement programs that embed capability and consistency.

• Measure, learn, and evolve: Track adoption, readiness, and satisfaction metrics to gauge progress, capture feedback, and continuously refine the change strategy.

• Lead a team of 5 direct reports.

What We’re Looking for in You:

• Bold, proactive leadership: You take ownership, anticipate challenges, and drive results

• Systems & strategic thinker: You see the big picture, yet understand how data, platforms, and execution connect

• Innovative problem solver: You thrive in complexity, challenge the status quo, and build solutions that scale

• Agile & adaptable: You navigate change effortlessly, leading teams through ambiguity with clarity and confidence

• Exceptional communicator & influencer: You bring stakeholders together, translating technical complexity into clear, actionable plans

• Inspiring collaborator: You empower teams, fostering a culture of curiosity, ownership, and impact

Minimum Qualifications:

• Proven experience leading organizational change within complex, matrixed environments.

• Known as a connector and storyteller, able to communicate vision, simplify complexity, and influence across all levels.

• Strong leadership presence with the ability to inspire confidence, collaboration, and accountability across functions.

• Consistently demonstrates a disciplined approach to measurement and improvement.

• Comfortable operating in dynamic, evolving contexts and skilled at turning ambiguity into clear action plans.

• Bachelors Degree Required, experience with enterprise-level change management programs strongly preferred.

Preferred Qualifications:

• Experience leading dynamic and high performing teams

• Adobe experience platform or Salesforce Marketing Cloud platform experience

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Job: Marketing

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix, US-Florida-Sunrise, US-Georgia-Atlanta

Schedule Full-time

Req ID: 25021662