Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role is part of the Data Issue Management & Risk Monitoring function within the Finance Data Governance organization and supports the Director in building capabilities around data quality controls, DQ Issue management and Data Observability.

This role will work towards establishing a new team and managing a comprehensive process for identifying, tracking, remediating, and monitoring data issues and risks that impact financial integrity, reporting, and regulatory compliance. The ideal candidate will bring expertise in data governance, controls framework, and risk management with a strong background in financial data within a regulated environment. Prior experience in financial services and regulatory reporting as a SME, Business Analyst or directly with BCBS239 regulatory frameworks would be highly desirable, but not mandatory.

Responsibilities:

• Support in the design and implementation of the Data Issue Management framework, including intake, assessment, classification, prioritization, root cause analysis, remediation, and closure validation.

• Develop finance and regulatory reporting domain expertise for key regulatory reports to support root cause analysis for operational data issues and identify thematic issues.

• Develop tools and data assets that provide risk-based monitoring protocols, including early warning indicators, risk heat maps, and control effectiveness metrics.

• Support in establishing standards and workflows for data issue escalation, ownership assignment, and governance approvals.

• Maintain a centralized inventory of open and historical data issues, ensuring accurate documentation, traceability, and audit readiness.

• Collaborate with various stakeholders to proactively identify data risks and implement preventative controls.

• Support in facilitating governance forums and working groups to track progress, resolve cross-functional blockers, and identify themes across issue types.

• Produce regular reporting and dashboards for senior leadership, risk committees, and regulatory stakeholders, highlighting risk concentrations, issue trends, and remediation effectiveness. Minimum Qualifications:

• 5-8 years of experience at a large financial services institution, executing one of the following: data governance, risk management, operational controls, or regulatory reporting.

• 2 years of experience as a people leader.

• Experience in designing and operating issue management and/or controls monitoring processes across enterprise systems.

• Familiarity with governance and tracking tools (e.g., ServiceNow, Jira, Archer, Collibra, Informatica).

• Proven ability to lead through influence, build consensus, and drive accountability across diverse functions.

• Experience working with large data sets and be coachable with various data and technology stacks.

Preferred Qualifications:

• Bachelor’s degree in Finance, Business, Information Systems, or related field; advanced degree or certifications (e.g., CDMP, CISA) preferred.

• Strong understanding of data risk, data quality, and issue management frameworks (e.g., COSO, DAMA-DMBOK).

Currently, the Company does not have a physical location in the Charlotte, NC metropolitan area and, therefore, if you reside in the Charlotte, NC metropolitan area the role will temporarily be deemed virtual under the Company’s applicable policy (the Amex Flex Policy). We anticipate securing a physical office location in the Charlotte, NC metropolitan area in the future. Once that occurs, you will be notified that your position will be converted to hybrid and you will be required to work in the office in accordance with the applicable Amex Flex Policy (currently under the Amex Flex Policy, hybrid colleagues are required to work from the office a minimum of 3 days per week). You understand and agree that changing your role to hybrid designation and/or requiring you work from the office in accordance with the Company’s applicable Amex Flex Policy will not deem you eligible for separation pay under the Company’s applicable severance pay plans.

Guardian

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Finance

Primary Location: US-New York-New York

Other Locations: US-North Carolina-Charlotte

Schedule Full-time

Req ID: 25017304