Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Senior Manager – Scorecard Lead & Strategic Projects role is part of Global Strategy, Operations & Performance (GSOP) team within Global Merchant and Network Services (GMNS). GSOP powers day-to-day operations, delivering exceptional merchant & partner experiences, whilst supporting GMNS in achieving its long-term goals. The candidate will be PMO lead for scorecards, lead executive reporting and planning activities; and driving high-impact strategic projects. This role requires strong program management capabilities, the ability to translate complex data into compelling executive-level narratives, and excellence in cross-functional collaboration. The ideal candidate will be a trusted partner enabling data-driven decision-making through clear, concise, and compelling deliverables.

Key Responsibilities include:

• Lead the design, development, and ongoing management of scorecards, ensuring accuracy, consistency, and timeliness.

• Own the end-to-end MS US scorecard production process, including requirements gathering, data validation, review cycles, and executive delivery.

• Lead 1 Analyst to lead and provide oversight of monthly executive reporting and planning activities.

• Drive strategic, cross-functional initiatives from concept through execution, ensuring alignment with organizational priorities.

• Develop clear, compelling stories and insights from data to inform senior leadership and executive stakeholders.

• Create high-quality, executive-level presentations, with a strong emphasis on clarity, structure, and visual storytelling.

• Partner closely with cross-functional teams (e.g., Finance and Analytics).

• Establish and continuously improve processes, governance, and best practices for scorecards, and strategic project execution.

• Manage timelines, risks, dependencies, and stakeholder expectations across multiple concurrent initiatives.

Minimum Qualifications:

• 3-5 years of proven experience in program or project management, with the ability to manage complex, cross-functional initiatives.

• Exceptional storytelling skills, with the ability to synthesize data and insights into clear, actionable narratives for executive audiences.

• Demonstrated expertise in creating executive-level presentations, particularly using Microsoft PowerPoint.

• Strong proficiency in Microsoft Office especially PowerPoint and Excel skills.

• Excellent communication and stakeholder management skills.

• Ability to work effectively across teams, balancing diverse perspectives and priorities.

• Detail orientated while maintaining a view of the bigger picture

• A proactive mindset with a ‘can do’ attitude

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Sales

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25023559