Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Dining Membership team is responsible for driving Card Member engagement, loyalty, and long-term value through differentiated dining benefits and experiences. Within this organization, the benefit management team plays a critical role in strengthening the premium Membership value proposition by delivering seamless benefit execution, strong governance, and data-driven performance management.

This role leads the enablement and strategic support of the Resy Credit, ensuring benefit integrity, scalable infrastructure, and cross-functional alignment across teams such as Product, Marketing, Compliance, Servicing, and Analytics. The position serves as a key connector between Amex and Resy, translating strategy into disciplined execution while maintaining a strong customer-first lens.

How will you make an impact in this role?

As a Benefit Analyst, you will support the Membership value proposition by strengthening the operational foundation and performance of the flagship dining benefit – the Resy Credit.

You'll get to:

• Oversee and enable benefit fulfillment through close collaboration with cross-functional partners across American Express and Resy teams, including Card Product, Resy Implementation and Enablement, Data and Analytics, Business Operations and Control Management

• Support benefit strategy and roadmap creation and execution

• Build scalable reporting infrastructure that delivers insights for leadership across engagement, redemption, and financial performance

• Track and optimize benefit performance, analyzing engagement and utilization metrics, and support strategies to enhance business performance

• Protect and elevate the Card Member experience through strong controls, complaint oversight, and fulfillment accuracy to ensure operational resilience and reduce risk

• Increase organizational clarity and efficiency by standardizing processes, enhancing documentation, and strengthening cross-team coordination

Key Responsibilities

• Lead end-to-end operational management of the Resy Credit, including governance, controls, and servicing alignment

• Own risk monitoring and control enhancements to safeguard benefit accuracy and compliance standards

• Develop and manage reporting frameworks for benefit performance and engagement trends

• Deliver recurring insights to leadership to inform strategic planning and investment decisions

• Monitor complaints and benefit performance metrics to identify trends and implement remediation plans

• Support strategic initiatives and benefit enhancements that evolve the Resy Credit value proposition

• Improve operational scalability through standardized workflows, documentation, and cross-team enablement

Minimum Qualifications

• Project management experience and organization skills, with the ability to manage tight and evolving timelines across multiple priorities to deliver flawless execution

• Strong attention to detail, serving as a process-focused thinker

• Effective written and verbal communication skills, building and leveraging relationships to create solutions

• Strong mix of analytical and critical thinking skills to implement impactful solutions that drive results

• High curiosity with a desire to learn and be part of a fast-paced, dynamic team

• Bachelor's degree

Preferred Qualifications

• Hospitality operations experience

Qualifications

Salary Range: $65,500.00 to $102,500.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York

Other Locations: United States, US-Illinois-Chicago

Schedule Full-time

Req ID: 26004915