Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Build a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex.

How will you make an impact in this role?

Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business Charge, Proprietary Lending and co-brand cards.

The Partner Marketing team is passionate about creating and driving strategies to engage and convert small business customers through our co-brand partnerships. The Director of Hilton Cobrand Marketing will be the marketing leader for the Hilton small business credit card portfolio and is responsible for the holistic marketing strategy across American Express proprietary and partner channels, including end-to-end execution.

They will also be responsible for leading and collaborating with internal and external partners including Hilton, Consumer Partner Marketing, GCS Product, Analytics, Risk, Strategic Partnerships, Finance, and more. Some travel needed – up to 10% - exact cadence of Partner interactions to be determined.

Key Responsibilities:

• Manage all acquisition and customer marketing on the Hilton small business card

• Develop a comprehensive marketing strategy across American Express proprietary and Hilton channels, including end-to-end execution in partner channels

• Determine strategy and obtain alignment to improve small business targeting efforts

• Understand channel level dynamics and external shifts in the landscape to drive performance

• Own monthly and annual channel-level forecasts

• Develop a deep understanding of the hospitality industry to enable successful growth, including operations, marketing channels, and economic fundamentals

• Play lead role in supporting partner renewal/expansion opportunities

• Lead and develop a team of 5 colleagues

Minimum Qualifications:

• Minimum of 6 years of experience across Marketing, Product, or Partnerships

• Excellent relationship management skills, with ability to influence across all levels of an organization

• Exceptional People Leader who can empower and coach a team to succeed and push the envelope

• Proven ability to meet performance goals and adjust if need to turn around performance

Preferred Qualifications:

• Proven experience in Acquisition Marketing

• Ability to build multi-year plans and gain buy-in on vision across internal and external partners

• Superior communication skills

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26004809