Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Communications Compliance Review (CCR) team sits at the center of how American Express brings marketing to life—safely, accurately, and compliantly—across the United States. As part of Enterprise Marketing Platforms & Solutions (EMPS), CCR operates at the intersection of marketing execution, risk management, and regulatory oversight, supporting the platforms and processes that enable campaigns globally.

As the first line of defense for marketing compliance, CCR plays a critical role in preventing customer harm and maintaining trust in the American Express brand. Our work is subject to ongoing internal audits and external regulatory exams, and we continuously evolve our processes to strengthen controls, reduce risk, and enable the business to move faster with confidence.

This role is ideal for a strategic, systems-minded professional who is motivated by transformation. The successful candidate will not only help maintain a strong control environment, but will also provide meaningful insights that shape how CCR operates—driving process improvements, implementing prevention strategies, and influencing the design of the next generation of creative review and approval capabilities.

• Serve as a strategic partner to the business, helping to identify and address systemic risks before they materialize

• Drive transformation by improving processes, strengthening controls, and embedding prevention into how marketing work gets done

• Play a critical role in defining, shaping, and documenting CCR processes as they evolve alongside a next-generation creative review and approval technology stack

• Influence how compliance, risk, and marketing teams collaborate to deliver compliant creative at scale

Responsibilities include, but are not limited to:

• Lead and support the coordination, response, and remediation activities for internal audits and external exams across CCR

• Analyze trends and data from operational processes, quality errors, compliance reviews, and auditor feedback to identify root causes and proactively strengthen the marketing control environment

• Maintain an effective and resilient control environment, responding to operational breakdowns and emerging risks with a focus on sustainable solutions

• Manage Corrective Action Plans (CAPs) and Operational Risk Events, ensuring timely closure and long-term risk mitigation

• Partner closely with cross-functional stakeholders to drive process improvements and implement prevention strategies that reduce operational risk and customer harm

• Collaborate with Line of Business Compliance, Risk Management, and American Express National Bank stakeholders to stay ahead of internal and external changes impacting CCR processes

• Support the testing, documentation, and ongoing management of CCR Process Risk Self Assessments (PRSAs)

• Contribute to the evolution of CCR’s operating model by helping define and document processes that will support future-state creative review and approval capabilities

How will you make an impact in this role?

• Supporting the coordination, response and remediation activities for exams and audits across CCR

• Analyze data from the process, quality errors, compliance reviews and auditor feedback to proactively identify weak points in our marketing process and strengthen them

• Maintaining an effective control environment and responding to operational breakdowns

• Managing Corrective Action Plans and Operational Risk Events as needed

• Collaborating with peers to identify process improvements and implement prevention strategies to strengthen controls and mitigate operational risk

• Partnering with stakeholders, particularly Line of Business Compliance and Risk Management teams, to keep informed of internal and external changes that may impact CCR processes

• Providing support for the testing and management of CCR Process Risk Self Assessments (PRSAs)

Minimum Qualifications

• Two (2) or more years' experience in a Risk Management, Operational Excellence or Compliance in a highly regulated domain

• Improvement and transformation experience with operational, control and/or compliance processes is strongly preferred

• Familiarity with consumer banking regulations (Reg Z, Reg E, UDAAP, Fair Lending, etc)

• Excellent written and verbal communication and presentation skills, able to create compelling arguments and influence across all levels of the organization

• Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives

• Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change

• Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments

• Experience leading, engaging and motivating diverse teams through complexities to deliver results

• Ability to adapt quickly to shifting priorities, multiple demands, ambiguity and rapid change

• Bachelor’s degree

Preferred Qualifications

• Extreme attention to detail and organization, with the ability to retain and enforce a complex set of advertising compliance requirements.

• Strong leadership skills and customer focus mindset with emphasis on consultation and collaboration.

• Ability to communicate complex concepts and direction clearly and persuasively, in both written and oral format.

• Can work with marketing partners to ‘get to yes’ when the initial creative approach doesn’t work.

• Ability to work both independently and collaboratively.

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Compliance

Primary Location: US-New York-New York

Other Locations: US-Florida-Sunrise

Schedule Full-time

Req ID: 25022186