Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses, delivering products and services that help companies run and grow their business. Within GCS, the Product Development & Enterprise Solutions team leads a robust portfolio of digital products and capabilities for corporate and small business customers globally.

One of the ways we advance our strategy is by building best-in-class digital platforms that elevate customer experiences, increase operational efficiency, and enable scalable growth.

We are seeking a builder and owner to lead the evolution of our User Onboarding and Access Management experience for corporate program administrators. This is a highly visible role within the @ Work Digital Experiences team, focused on creating intuitive, secure, and scalable onboarding solutions for enterprise clients.

This role is not about maintaining the status quo. It is about delivering durable, high-quality digital solutions that go beyond minimum requirements and raise the bar for our customers and internal partners.

How will you make an impact in this role?

You will own the product vision, roadmap, and delivery for onboarding and access management capabilities used by corporate administrators. You will:

• Define and drive a clear product strategy aligned to commercial and customer outcomes

• Build digital experiences that simplify complex enterprise processes

• Anticipate downstream system impacts across interconnected platforms

• Deliver features that are scalable, secure, and globally deployable

• Partner closely with engineering, UX, compliance, servicing, and client teams

Success requires strong product leadership, technical fluency, and the ability to operate independently in a matrixed, high-performance environment.

Minimum Qualifications

• Proven ownership of digital product strategy and delivery across multiple stakeholder groups

• Experience managing backlogs and driving agile delivery in partnership with engineering

• Strong understanding of platform architecture and interconnected systems

• Ability to collect, interpret, and act on customer feedback and usage data

• Experience defining product goals, KPIs, and post-launch measurement frameworks

Preferred Qualifications

• Experience building enterprise or B2B onboarding / access management solutions

• Results-driven mindset with demonstrated ability to operate in complex matrixed organizations

• Strong documentation, research, and structured problem-solving skills

• Exceptional written and verbal communication skills

• Bachelor’s degree

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26005074