Job Details

Cross Route-to-Market Program Manager

Cupertino, California, United States

Sales and Business Development

Summary

Posted: May 29, 2025

Weekly Hours: 40

Role Number: 200605505

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.

Apple is looking for a very strong Program Manager to create and implement in-store initiatives/experiences that will apply across all our Route-to-Market channels to drive sales and customer experience. The Program manager will cover the program design, development and delivery of go-to-market strategies of these initiatives. They will be working with a variety of cross functional partners including staff & training, in store technologies, product marketing, finance and merchandising to name a few. These initiatives will be designed to apply across tens of thousands of point of sales of our Consumer Electronic retailers, our Carrier partners, and Apple-only resellers across the world.

Description

In addition to in-store experiences the cross route-to market program manager will design, develop and deploy a competitive analysis framework and process to deeply understand and how all Apple Omni-Channel sales programs stand out vs our main competitors worldwide and provide recommendations of actionable and scalable initiatives to preserve our leadership position in this space.

The Program Manager is a strategic problem solver and organized teammate. They will drive, project manage and deliver against key initiatives in our channel programs globally, focusing on omni-channel customer experiences. They will activate on device apps and content, merchandising and staff and connect them with channel partner digital touch points with consumers.

Responsibilities include:

• Design scalable platform for showcasing customer experiences (assisted and unassisted) across multiple touch points (online to offline) and across all route-to-markets.

• Design comprehensive Competitive analysis framework and review process to deeply understand how Apple Omni-Channel Programs compare vs our main competitors WW.

• Create comprehensive program plans and establish a plan of record and manage the whole lifecycle of the project across design, development, delivery and deployment.

• Conduct & collect external market research to support strategies.

• Gather internal and external best practices.

• Draft program communications.

• Connect with all parties involved in a project which might include cross-functional global teams and teams in regions around the world, to keep projects on track.

• Provide regular updates to business owners and company executives.

• Collect, analyze and interpret quantitative and qualitative data.

• Create reports and presentations to show both strategies, program status’ and results.

• Complete ad hoc business projects, which may include analytics.

Minimum Qualifications

• Bachelors degree required.

• Minimum 8 years of relevant work experience.

• Minimum 5 years of Commercial Experience managing channels in multiple route-to-markets.

• A deep understanding of how the customer journey connects physical and digital interactions.

Preferred Qualifications

• Experience in effectively managing multiple cross-functional projects simultaneously.

• Previous experience in setting sales or retail strategy.

• Ability to create a phenomenal customer and partner experience.

• Ability to stay on top of details while maintaining a big picture view, have sense of urgency, and follow-through.

• Excellent written, verbal, and interpersonal communication skills.

• Experience working in a fast-paced environment, ability to adapt quickly and think creatively.

• Proficient in Excel and Keynote.

• Excellent collaboration and relationship building skills.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,900 and $216,900, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.