Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Team Leaders in the Global Card and Risk Operations Network lead in servicing our colleagues and customers in a dynamic, ever-changing environment. This is a critical role, as they are ambassadors of “the brand” both internally and externally.

The successful candidate should be able to inspire a team of Specialists to achieve their goals by practicing servant leadership, and outstanding coaching, training, and development in a customer centric environment. They should be effective in making the work rewarding and excel at recognizing accomplishments. They should be an effective customer friendly negotiator, results oriented, demonstrate enthusiasm, resilience under stress with a strong will to WIN.

Key Responsibilities:

• This individual must be customer oriented and have a genuine willingness to help people.

• They must have the ability to effectively communicate verbally as well as in writing.

• Must possess an innovative mindset and be able to think through challenging situations.

• They should be able to build strong relationships, drive continuous process improvement and handle multiple priorities.

• They need to be an analytical thinker, problem solver, and decision maker with the ability to hold people accountable on delivering continuing results.

• Candidate should demonstrate the ability to juggle through multiple projects simultaneously while delivering on tight timelines.

• Candidate should be proactive and show the desire to take on additional tasks and have extreme flexibility in work schedules based on business needs.

Minimum Qualifications:

• 2-5 years of leadership experience required

• Call Center/Metrics Driven environment is required

• Must be flexible, patient, and confident; must also handle frequent changes well.

• Demonstrated ability to apply exceptional time management skills and maneuver through several projects at the same time while shifting gears to meet conflicting deadlines.

• Strong analytical, problem solving and decisions making skills.

• Ability to effectively teach strong negotiation and decision-making skills ensuring profitably while maximizing recovery of outstanding balances, documents or resolving escalations.

• Ability to work independently with minimal supervision and as part of a team effort with solid relationship skills.

• Proven ability to work with cross-functional teams.

• Ability to influence peers and senior leadership and provide input for process improvement.

• Strong written, verbal and presentation skills

• Thorough knowledge of applicable laws and regulations and the need to be compliant with internal or external guidelines and rules.

• Display highest level of integrity when dealing with customers/employees and processes.

• 7day/week operation with Nights and Weekends Required

Preferred Qualifications:

• Microsoft Word, Excel

• Understanding of ROP, Nexidia, & SpeachMiner

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Credit

Primary Location: US-Florida-Sunrise

Schedule Full-time

Req ID: 25016867