Job Details

Store Experience BPR Program Manager

Cupertino, California, United States

Sales and Business Development

Summary

Posted: May 22, 2025

Weekly Hours: 40

Role Number: 200605450

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Our Worldwide Sales Business Process Re-engineering (BPR) group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays.

Description

Our WW Sales BPR team is seeking a Store Experience Program manager to drive our business goals through our technology roadmap. In this position, you will collaborate with senior management and global teams to define processes and drive improvements of the organization. Your main assets will be your curiosity, this position needs to be forward-looking, your understanding of the business context, this effort is directly linked to our sales strategy, and your communication skills to deliver new capabilities that transform process and technology.

Are you a deep thinker who excels at connecting the dots across multiple complex systems and seeing around corners? Do you love to solve problems and have a knack for process optimization and transformation? Are you a driver who takes ownership and accountability for a project’s success?

We need someone with strong analytical skills to identify ground breaking solutions to step up our customer experience in store execution. A successful candidate in this role will think broadly, understand deeply, stitch across functions and be able to shape the new processes and implementation steps. A successful candidate is a creative thinker and able to work with limited supervision.

Minimum Qualifications

• 12+ years of business analysis experience with knowledge of business process improvement methods; and software development project management with knowledge of systems development methods)

• Strong systems/business analysis skills, including capturing and documenting requirements, understanding business needs, impacts and tradeoffs, conducting interviews and workshops, requirements harmonization, and proposing solutions. Proficiency in business process flow diagramming.

• Experience managing & delivering multi-year projects: planning software release cycles, determining business priorities, owning product roadmaps, partnering internally, managing communication with stakeholders, setting success metrics, and tracking change management.

• Proven track record in implementing innovative solutions.

• Skilled in interacting with both technical and business teams, and adjusting communication and messaging for intended audience.

• Ability to facilitate brainstorming sessions to gather requirements, perform robust business process analysis, and recommend process re-engineering solutions.

• Ability to understand and explain complex business processes, systems, and tools with a specific focus on upstream/downstream impact.

• Experience with Agile/ Hybrid Agile project methodology to deliver projects with quicker time to market.

• Strong cross-functional communication with the ability to effectively prioritize multiple projects within various time and cost constraints.

• Ability to work in a matrix organization and navigate effectively through clear communication and relationship building.

• Bachelor's degree or equivalent experience required

Preferred Qualifications

• Background in consumer products and/or channel retail organization

• Experience in Supply Chain

• Experience with AI/ML technologies and computer vision preferred

• Background working across global timezones and geographies to drive collaboration and product requirements

• Prior consulting experience with Big 4 Consulting Firms

• Project Management Institute (PMI) certification preferred

• Master's Degree preferred

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $171,900 and $258,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.