Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Our Business Digital Experiences team is leading a critical transformation within Global Commercial Services (GCS)—creating a next-generation digital ecosystem of streamlined, modern experiences that empower businesses to manage and grow with confidence. This work is central to our strategy of delivering integrated, customer-first solutions, making the team’s role both highly visible and mission critical.

As a Senior Manager of Product Development, you will play a key role in advancing this mission by driving delivery across complex initiatives that shape how Middle Market customers engage with American Express. You will translate strategy into execution by ensuring seamless, intuitive capabilities tailored to product and persona needs. This includes simplifying complexity, accelerating delivery timelines, and delivering outcomes at scale.

Success in this role will require exceptional stakeholder management, cross-functional collaboration, and the ability to turn ambiguity into clear, actionable plans. By combining digital strategy, executional leadership, and customer-centric thinking, you will help build a best-in-class digital ecosystem—differentiating American Express through experiences that are intuitive, personalized, and designed to scale.

Key Responsibilities:

• Engage in early strategic planning and discovery to define MVP scope, point-of-arrival vision, and phased delivery approaches that balance near term impact with long-term scalability

• Lead the development of digital capabilities that enhance efficiency, scalability, and customer experiences across the business ecosystem

• Drive collaboration with engineering, design, product, business partners and cross-functional teams to align priorities, resolve trade-offs, and accelerate delivery of high impact initiatives

• Identify opportunities to enhance existing capabilities to improve scalability and speed to market

• Develop solutions that enable seamless integration across systems ensuring cohesive and intuitive digital experiences

• Proactively identify inefficiencies in current processes and create strategies to streamline workflows to improve outcomes

• Document business architecture and digital capabilities to ensure clarity, alignment, and integration across experiences

• Leverage data-driven insights to refine digital capabilities, optimize usability, and drive adoption at scale

• Communicate strategies, progress, and outcomes to senior leadership and updates to senior leadership and key partner

• Foster a culture of accountability, collaboration, and coaching team members while modeling execution excellence

Minimum Qualifications

• 5 years of experience in product management, platform development, or related roles within financial services or technology

• Proven track record in leading large product initiatives from concept to execution, particularly for digital experiences

• Strong ability to collaborate across teams and drive alignment on priorities and execution

• Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs

• Strong analytical skills with experience using data and research to guide decision-making

• Proficiency in documenting business solutions to ensure a clear understanding of platform capabilities and their role in product development

• Familiarity with agile methodologies and product development frameworks

• Bachelor's degree in business, computer science, engineering, or a related field

Preferred Qualifications

• Master's degree (MBA) or equivalent

• Experience in developing cross-product capabilities with a focus on improving efficiency and usability across multiple customer segments

• Strong understanding of customer experience, platform scalability, and digital experience feature development

• Ability to align product strategy with business goals and drive meaningful impact

• Experience presenting to senior executives and influencing cross-functional teams

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Other Locations: US-Georgia-Atlanta, US-Arizona-Phoenix, US-Utah-Sandy, US-Florida-Sunrise

Schedule Full-time

Req ID: 25017308