Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We're looking for a talented and passionate Sr Associate Product Manager to join the Digital Account Management team within Enterprise Digital Experiences. The role will contribute to the ideation and development of Mobile and Web experiences in the card management and account management domains.

The successful candidate will have experience managing digital initiatives and will collaborate with a team of product managers, engineers, designers, UX researchers, and data analysts to drive our key goals.

If you are interested in working on customer experience, product development, and strategy for a market- leading app/website/digital product, we'd love to hear from you.

Responsibilities:

• Lead prioritization and development of new features and capabilities in partnership with our Engineering , Design, Research, Compliance, Legal and Fraud teams

• Contribute to the Card Management & Account Management product strategy and execution of the roadmap

• Translate the product roadmap into well-defined product requirements/user stories and acceptance test criteria

• Leverage user feedback tools to identify user pain points in existing journeys, then translate them into actionable enhancements to the product

• Feed the product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteria

• Liaise with Stakeholders, platform teams and partners as required on new capabilities and channel transformation

• Author and maintain business rules documentation for digital features and refine with engineering team

• Partner with cross-channel EDX colleagues to ensure synergies and a cohesive digital customer experience across markets Globally

• Leverage data and analytics (qualitative quantitative) to drive informed decisions, experimentation, and product strategy.

• Communicate the vision of card management, goals and expected outcomes of the deliverables and the high-level business needs to leaders across the organization.

Minimum Qualifications

• Prior product management or product development experience

• Ability to communicate with effectiveness and empathy

• Can-do attitude with a enthusiasm and passion for great digital products and demonstrated customer focus.

• Ability to take a collaborative approach to operate in a matrixed environment.

• Analytically savvy – leveraging both quantitative and qualitative insights to drive outcome-driven product decisions.

• Curious about the why and how

• Sense of urgency and enthusiasm in developing a best-in-class products

• Proactive – you find a way to solve problems regardless of how unclear they initially appear

Preferred Qualifications

• 1-2 years of prior agile digital product development or customer-facing-product development experience preferred.

• Knowledge of JIRA, Confluence as well as analytical applications like Adobe Analytics a plus.

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25021310