Job Details

Role Number: 200601056-3401

Summary

Apple is a place where extraordinary people do their best work together. We work diligently to create products and experiences people once couldn’t have envisioned. If you’re excited by the idea of making a real impact supporting Apple’s customers and channel partners, then Service Channel Program Management could be the place for you!

At Apple, our team features an open and collaborative environment with smart and creative people solving complex problems. We believe in doing whatever it takes to support the service channel and our customers! Service Channel Program Managers create and own Apple’s service channel programs. They work with a wide scope of cross-functional teams to lead programs and projects implementing service strategy and improving the customer experience. As a program manager you will collaborate daily across these groups and drive projects by influencing and motivating cross-functional teams.

Description

NOTE: This posting is not for a specific job opening and by submitting your resume you are expressing interest in being contacted about this type of role at Apple in the future.

Minimum Qualifications

• Minimum, 6-10 years of project management or program management experience in fast- paced, logistics-focused businesses or equivalent in Service Strategy, Operations, or Consulting

• Excellent organization and time management skills with the ability to manage multiple strategies, programs, and projects concurrently

• Highly effective at building trust and communicating innovative ideas to gain consensus and build partnerships.

• Comfortable delivering persuasive presentations across all levels of leadership to gain alignment and move projects forward.

• Can build effective relationships to drive execution of projects across groups. Demonstrated team player willing to roll-up their sleeves to tackle the task at hand

• Able to make decisions in a timely manner, sometimes with incomplete information and under tight deadlines. Demonstrates ability to navigate ambiguity and develop proposals based on limited information

Preferred Qualifications

• MS/MBA preferred plus 6-9 years experience, or BA/BS degree plus 8-10 years service industry experience

• Business Insight: Understands the factors influencing our business, including market trends and customer needs.

• Strategic Influence: Skilled in shaping service strategies focused on cost optimization, feature enhancement, and go-to-market execution.

• Adaptability: Proven ability to excel in ambiguous and complex environments, coupled with a strong curiosity and

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .