Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• You will support the configuration, administration, integration, and adoption of the Fieldglass solution to manage contingent workforce, services procurement, vendor management, and/or statement-of-work processes. You will work closely with operations, procurement, HR, IT and vendor/supplier partners to ensure that the system is optimized, maintained, and delivers value.

• Configure and administer the Fieldglass system (including roles, permissions, workflows, job postings, requisitions, SOWs, worker onboarding, off-boarding)

• Define and manage master data objects (workers, suppliers, job codes, rates, cost centers), qualification sets, and templates in Fieldglass

• Support or lead integrations between Fieldglass and other systems (e.g., ERP/payroll, HRIS, supplier systems)

• Design and implement qualification frameworks, job-posting templates and job-requisition workflows within Fieldglass.

• Manage reporting, analytics, dashboards and status tracking of contingent workforce or external services spend via Fieldglass tools

• Provide training and support to internal stakeholders and supplier partners on how to use Fieldglass effectively

• Drive best-practice processes for contingent workforce / services procurement lifecycle (request ? supplier selection ? worker onboarding ? time/invoice ? off-boarding)

• Act as subject-matter-expert for Fieldglass features, release updates, new modules, and optimize system adoption

• Troubleshoot issues, coordinate with Fieldglass support or implementation partners as needed

• Monitor compliance, data integrity (worker records, supplier records, rates, service-orders), and help enforce policies around contingent labor/ services spend

• Designs, develops, tests, and debugs software applications and systems

• Supports and monitors software across test, integration, and production environments

• Adheres to security and regulatory best practices to ensure software compliance

• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Minimum Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience

• Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL and relational databases

• Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)

• Certification in SAP Fieldglass (or equivalent credential) demonstrating formal training and knowledge of the platform

• Proven experience (typically 2 years) working in an SAP Fieldglass environment (configuration/administering)

• Strong understanding of contingent workforce management (CW, MSP, VMS) or services procurement (SOW, Statement of Work)

• Ability to configure master data objects, job postings, qualification requirements, and to set up workflows within Fieldglass.

• Familiarity with integrations (e.g., REST APIs, batch loads, ERP/HRIS systems) and data-flows between Fieldglass and other enterprise systems

• Strong analytical skills: ability to build reports, dashboards, interpret data, present insights

• Excellent stakeholder-management and communication skills: able to partner with procurement, HR, suppliers, IT, business units

• Good project management skills: able to lead or support system enhancements, upgrades, roll-outs

• Understanding of supplier/vendor management, worker onboarding/ off-boarding, rate negotiation, regulatory/compliance issues

• Ability to adapt to system updates and new features (e.g., skills-based hiring, AI-driven qualification matching).

Preferred Qualifications:

• Certification beyond standard (e.g., advanced admin or functional specialist in Fieldglass)

• Experience in global deployments (multiple countries, currencies, labor regulations)

• Familiarity with contingent workforce compliance (e.g., worker classification, labor law, data privacy)

• Experience in change management, user-adoption programs, training delivery

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 25022401