Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

Within USCS’ Travel & Lifestyle (TLS) team, the Global Lounge Experiences team is a high impact group, responsible for the strategic definition and delivery of the Global Lounge Collection benefit to Amex’s global premium Card Members. The Global Lounge Collection benefit encompasses the Centurion Lounge network and access to network lounges through partnerships (i.e., Delta, Priority Pass).

The Chief of Staff, Global Lounge Experiences supports the Vice President & General Manager (VP/GM) of this organization and will be a member of the leadership team. This individual will be responsible for a wide range of activities including strategic planning, budget management and oversight, development of strategic presentations for leadership and colleague engagement. The successful candidate will possess outstanding thought leadership, strategic thinking, financial acumen, communication, and organizational skills, and will have a proven track record of operating independently and within a high performing, fast-paced team environment.

Key Responsibilities:

• Work directly with the VP/GM, Global Lounge Experiences on all critical business, strategic and functional priorities

• Partner directly with the Global Lounge Experiences leadership team to support colleague engagement, strategic priorities, streamline operations and drive efficiencies across the business

• Lead and coordinate executive level communications and content development, including town halls, leadership meetings, communications inside and outside of the team

• Manage investment planning and budget management, including operating expenses (OPEX)

• Champion all colleague engagement and performance management activities across the team, providing thought leadership and council to the Global Lounge Experiences leadership team and broader organization

• Own ad-hoc strategic projects and initiatives

Minimum Qualifications:

• The ideal candidate will be a highly motivated self-starter who is able to effectively multi-task and lead projects with limited guidance. The individual must be a strong communicator, a relationship builder, and ideally will have strategy and/or client services experience.

• Strong business and financial acumen, a passion for team culture and success, comfortability working in white space, and a commitment to outstanding leadership

• Composed and confident communicator with exemplary verbal and written communication skills who can remain calm under pressure while effectively influencing, multitasking, and reprioritizing as business needs evolve

• Ability to build strong relationships with all band levels and work effectively on a collaborative, globally dispersed team

• Strong sense of integrity with ability to handle highly sensitive issues and maintain confidentiality

• High intellectual curiosity and willingness to learn. Unafraid to ask questions and actively engage to make positive and meaningful contributions

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue

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Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25008543