Job Details

Voice Experience Product Owner, AppleCare Digital

Austin, Texas, United States

Support and Service

Summary

Posted: Jun 11, 2025

Weekly Hours: 40

Role Number: 200607516

Imagine what you could do here.

At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. When you bring passion and dedication to your job, there’s no telling what you can accomplish. The people here at Apple don't just craft products - they build the kind of experiences that have revolutionized entire industries. Our people and their ideas inspire the innovation that runs through everything we do.

AppleCare’s Digital organization is seeking an innovative and passionate Voice Experience Product Manager. This position will help influence our generative strategies and deployments as welll as our existing portfolio of IVR applications and other products.

Description

You would be joining a fast-paced, cohesive team with aggressive goals and tremendous drive. A successful candidate will bring the right balance of product ownership skills as well as technical and business knowledge to deliver on our support initiatives.

Help lead the generative strategy and roadmap planning for the AppleCare voice experience.
Work with voice designers and application engineers to turn design concepts into reality.
Manage a large portfolio of diverse projects and initiatives.
Lead partnerships with a variety of organizations and teams.
Craft and deliver concepts, proposals and presentations for a variety of business and technical audiences.

Minimum Qualifications

• Minimum of 3-5 years of experience owning large, cross-functional, contact center, and support initiatives including IVR technologies.

• BA or BS or minimum of 3-5 years related work experience.

• Experience with generative technologies, conversational design and associated integrations.

• Analytical problem solver. Ability to utilize data driven methodologies to ensure continued program success.

• Ability to transform data and observations into impactful insights and actionable plans.

• Capable of coordinating and directing global teams of high-performing project managers, developers and business operations resources.

Preferred Qualifications

• Bachelors degree in Computer Science, Computer Engineering, or Business preferred.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.