Job Details

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok (https://www.tiktok.com/@abbvie) .

Job Description

Purpose

The Field Access & Reimbursement Manager is a strategic leadership role responsible for guiding and developing a regional team of Field Reimbursement Specialists. This role will drive strategic initiatives that enhance the understanding and implementation of AbbVie's patient experience programs, with a strong emphasis on access and reimbursement support. The FARM will ensure the team's success through effective coaching, innovative problem solving, and robust collaboration with internal and external stakeholders. This role will also ensure the FRS team effectively engages customers to navigate key access and reimbursement aspects such as coverage, coding, payment, product acquisition, and affordability within the Puerto Rico healthcare context. As a people-focused leader, the Field Access & Reimbursement Manager will be instrumental in shaping a high-performing team that exemplifies AbbVie's commitment to delivering exceptional patient and customer experiences.

Responsibilities

• Ensure team adheres to AbbVie's established ways of working, maintaining high standards of compliance and operational excellence.

• Lead the team in developing and executing strategic plans to educate healthcare professionals (HCPs) on critical topics such as coverage, coding, payment, product acquisition, and affordability. Tailor these strategies to effectively meet the unique healthcare dynamics of Puerto Rico.

• Oversee and mentor a team of FRS, focusing on skill development, customer engagement strategies, and professional growth

• Dedicate substantial time accompanying FRS on field rides, providing hands-on coaching and mentorship. Ensure the effective and compliant use of tools, approved materials, key messaging, and patient services and access resources.

• Build and maintain strong, productive relationships with internal stakeholders, including Patient Services, Market Access, Trade, Sales and Marketing, and the Access and Reimbursement Hub. Act as a liaison to ensure objectives are aligned and collaboration is effective, while communicating patient services and access program information to Sales and Marketing teams in a compliant manner.

• Collaborate with peers in Market Access and Trade to stay informed of the evolving healthcare landscape and communicate relevant information to the FRS team.

• Lead the team in establishing rigorous quality control measures, fostering a culture of accountability and continuous improvement to meet and exceed AbbVie’s expectations within the guardrails.

• Encourage the team to proactively identify and address challenges, developing and implementing appropriate access solutions that enhance team performance and customer satisfaction.

• Utilize analytical tools to monitor call activity and team capacity, ensuring optimal performance and resource allocation.

• Develop and present progress reports effectively integrating insight, trends, market intelligence and field dynamics as well as essentials access documents for field deployment.

Qualifications

Qualifications

• Bachelor's degree or higher in science, business, public health, pharmacy or relevant and equivalent industry experience required.

• Minimum 4 years of experience in patient support, managed healthcare or market access roles, focusing on prior authorization, formulary coverage, coding, field reimbursement education or equivalent patient access support role.

• Minimum 4 years leading field teams, with proven success in coaching, management, or co-management, and personnel development

• Track record of strong leadership contributions.

• In-depth understanding of payer policy processes and coverage, coding, and payment requirements for specialty medicines.

• Proven ability to navigate the complexities of reimbursement support services, with a strong grasp of the associated rules, regulations, and risk mitigation strategies.

• Comprehensive understanding of Commercial, Medicare/Medicare Platino and Medicaid dynamics

• Strong knowledge of drug acquisition and dispensing processes, including the roles of specialty pharmacies, distributors, and/or practices such as white-bagging and brown-bagging.

• Fluent in both English and Spanish, with excellent written, verbal, and presentation skills.

Key Stakeholders

Internal: All local, USA and global relevant functions in matrix. External: Healthcare Providers, Office Staff, Service Providers for Patient Support Programs, and Third-Party Vendors.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ?

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time ofthis posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ?

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.?

• This job is eligible to participate in our short-term incentive programs. ?

• This job is eligible to participate in our long-term incentive programs?

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of anybonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's soleand absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html