Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The objective of the Global Servicing Control Management Governance team is to establish the Operational Risk and Controls strategy for Global Servicing, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

How will you make an impact in this role?

Global Servicing (GS) is looking for a Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, GS Control Management - Governance will:

• Lead the collection, analysis, and synthesis of operational risk data to identify emerging trends, key risk indicators (KRIs), and risk appetite breaches.

• Collaborate with Governance forums (e.g., Operational Risk Committees) to present insights and escalate material risks, supporting data-informed discussions.

• Track issues with KRI limits and risk appetite for Global Servicing to ensure operational risks are managed within agreed thresholds and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly.

• Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU.

• Design and execute analytical models to evaluate the impact of operational risks and recommend mitigation strategies.

• Partner with stakeholders to improve data quality, accuracy, and consistency across risk data.

• Share best practices and thematic insights across the enterprise to strengthen risk awareness and performance tracking.

• Manage details of specific risk and controls governance forums for Global Servicing, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums

• Facilitate the understanding and use of the risk governance framework across BUs through regular communication

Minimum Qualifications

• 3 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

• Proficiency in SQL and experience working with large datasets to perform analysis and build reports.

• Demonstrated experience with data analytics, visualization, and reporting tools (Power BI, Tableau).

• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

• Strong analytical, problem-solving, and critical thinking skills with the ability to translate data into compelling insights.

• Strong project management, communication, and interpersonal skills

Preferred Qualifications

• Bachelor’s degree in Finance, Business, Risk Management, Data Analytics, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following:

• Translating operational risk strategy and appetite into execution guidelines

• Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds

• Oversee the implementation of the operational risk governance frameworks

• Communicating and ensuring understanding and adherence to operational risk procedures and standards

• Experience in financial services industry

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Risk

Primary Location: US-Florida-Sunrise

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Tags ORMCM

Req ID: 25009261