Job Details

Senior Manager, Workforce Strategy & Analytics

Austin, Texas, United States

Corporate Functions

Summary

Posted: May 30, 2025

Role Number: 200607169

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Apple Store Online (ASO) Operations team is seeking a Senior Manager, Workforce Strategy & Analytics leader to shape and scale the global workforce powering digital content operations. This leader will be responsible for designing and implementing a comprehensive workforce strategy that enables ASO Operations to deliver high-quality digital content at scale, combining leadership across two core pillars:

1. Workforce Enablement – including skills development programs, staffing and vendor management

2. Operational Analytics – including performance measurement, reporting, capacity forecasting & planning, and decision support

Description

In this role, you will define the strategic direction and executional roadmap for how ASO Operations plans, develops, and measures its workforce. You will lead all aspects of initiatives that enable functional training, scalable staffing, vendor performance, and capacity management—while also owning the analytics and reporting frameworks that drive operational decisions. Your leadership will ensure ASO Operations remains agile, accountable, and continuously improving in support of Apple’s global digital commerce experiences.

Key responsibilities include:

• Develop and lead the integrated workforce strategy for ASO Operations, encompassing global headcount planning, staffing programs, training and enablement, and vendor management to ensure scalable and agile digital content delivery.

• Build and manage a high-performing operational analytics function, responsible for forecasting, performance reporting, and data-driven decision support that drives continuous improvement across internal teams and external partners.

• Establish and standardize key performance indicators and workforce performance metrics to ensure end-to-end visibility, accountability, and alignment with operational goals across ASO’s content production ecosystem.

• Partner cross-functionally with senior leaders in Production, Program Management, Finance, and Vendor Management to align workforce supply with business demand and support long-range planning, investment decisions, and transformation initiatives.

Minimum Qualifications

• 10+ years of experience in workforce strategy, business operations, learning and development, or analytics in a global organization

• 7+ years of people management experience, including 3+ managing managers/senior individual contributors

• Experience building training programs, managing headcount planning processes, and overseeing vendor strategies.

• Excellent communication and partner management skills, with the ability to influence senior leadership and drive alignment.

• Strong strategic thinking balanced with an ability to execute in fast-paced, matrixed environments.

• BA/BS in business, organizational development, a quantitative field or related field or equivalent experience

Preferred Qualifications

• Experience in digital content production, e-commerce operations, or vendor ecosystems.

• Familiarity with workforce and analytics platforms such as Workday, Snowflake, or AWS.

• Track record of driving large-scale transformation and change management initiatives.

• Experience designing or managing data architecture, critical metrics and pipeline frameworks to support scalable, automated reporting and integrated workforce analytics.

• Advanced analytical skills, including experience with forecasting, statistical modeling, and data visualization (e.g., SQL, Tableau, Python).

• MBA or degree in business, organizational development, or a quantitative field.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.