Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Banking Center of Excellence is a new team within Global Commercial Services (GCS) at American Express. The team is on a mission to expand the concept of American Express membership through a relevant, curated set of financial services products at differentiated value.

Digital Product teams at American Express play a central role in identifying customer needs, building outstanding experiences, and leading teams across the company to launch, improve and cultivate products that provide our customers with world-class digital experiences. In this role, you will optimize product development processes and enhance cross-team collaboration empowering our team to deliver exceptional value to customers and users

Key Responsibilities:

• Streamline and improve internal processes and champion industry/team best practices

• Monitor and support improvement of team delivery health

• Contribute to the definition of the digital product roadmap, new features, scope and prioritize the backlog

• Partner with engineering, design, and user research to define user stories, user experience, and conduct user testing

• Collaborate with internal teams and partners to launch digital products and features, managing in-market digital products post-launch

• Obtain feedback on the product, using data, analytics, and customer input, to iterate and drive improvements in future releases

• Maintain pulse on external digital product development trends and marketplace dynamics to inform continuous product evolution

Required Qualifications:

• Enthusiasm for exceptional products and services, able to empathize with customers, and skilled at articulation of product functionality

• Understanding of tech and product development processes, known as a businessperson who can speak both tech and business languages

• Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and bias toward action

• Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment

• Highly organized, taking individual initiative and accountability for getting results

• Bachelor’s degree

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Other Locations: US-Georgia-Atlanta, US-Arizona-Phoenix, US-Utah-Sandy, US-Florida-Sunrise

Schedule Full-time

Req ID: 25010341