Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Travel Related Services Company, Inc. seeks Senior Service Assurance Engineers to analyze underlying causes of system issues and facilitate resolution of those issues. Conduct root cause analysis and implement preventative measures to avoid errors and system outages. Ensure deployment and usage of best practices within the engineering, application development, and production support teams. Ensure all resources meet metric targets and provide feedback during contract review process. Collaborate with cross-functional teams to resolve outages. Identify trends to continuously improve the customer experience within the technical and functional specifications.

Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, followed by 5 years of progressively responsible experience with enhancing high-quality technology system reliability and availability, including through continually improving application support and incident response processes. Experience must include 2 years of experience with each of the following: systems analysis, design, and operations; replication setup, administration, and tuning of software applications; developing post-implementation reviews and driving root cause analyses of issues; integration platforms, including Clarity, SDLC, and Service Now; and AWS, Dynatrace, ELF, GCP, Github, Grafana, Hive, Jenkins, Java, Mongo DB, MYSQL, Oracle, Postgres, Python, ReactJS, Springboot, Splunk, and XLR. Telecommuting is available up to 2 days per week.

Job Location: Phoenix, AZ

Qualifications

Rate of Pay: $123,000.00 - $215,250.00 annually

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

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The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.

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Job: Legacy Technology

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 26000242