Job Details

Weekly Hours: 40

Role Number: 200625686-0836

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.

Apple is seeking a Worldwide Operations Lead for the Executive Briefing Center (EBC). The EBC hosts Apple’s most strategic customers and partners to strengthen relationships and advance business development goals. In this role, you will oversee the operational infrastructure that enables seamless, world-class executive experiences. As a key member of the worldwide team, you will develop scalable frameworks, optimize processes, and ensure flawless execution across briefing operations.

Description

In this role, you will:

• Drive the development and implementation of automation tools to streamline briefing operations, improve efficiency, and enhance customer experience

• Oversee worldwide scheduling and resource allocation, managing complex scheduling scenarios, anticipating and implementing just-in-time solutions

• Understanding and managing the complexity of hosting internal and external multi-customer events

• Triage exceptions, including high-priority executive requests, with appropriate problem solving protocols

• Facilitate consistent program delivery across worldwide briefing centers, while adapting to localized models and resourcing

• Ensure seamless delivery across all briefing centers by partnering with catering, facilities, IT, and select vendor teams to ensure operational excellence

• Leverage data analytics to identify key trends, measure performance, and provide actionable insights to improve the EBC program

• Maintain key performance indicators (KPIs) and provide regular reports to leadership and partners

• Maintain technical expertise in briefing center technologies

• Lead support staff as assigned

Minimum Qualifications

• 8+ years of experience leading operations for complex facilities, programs, or customer-facing environments

• Proven experience managing multi-stakeholder schedules and resource allocation

• Demonstrated ability to build scalable processes and operational frameworks

• Experience sponsoring IT projects and investments to drive operational efficiency

• Strong analytical skills with experience using data to drive operational improvements

• Executive presence and exceptional communication skills for senior partner management

• Highly organized with ability to manage multiple high-priority projects simultaneously

• Experience with escalation management and exception handling

Preferred Qualifications

• Experience in executive briefing centers, corporate events, or high-touch customer environments

• Background managing international or multi-location operations

• Familiarity with executive-level customer experience standards

• Bachelor’s degree or equivalent experience

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $149,700 and $225,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .