Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Internal Fraud Reporting & Insights Analyst plays a critical role in shaping how American Express measures, reports, and communicates internal fraud risk across the enterprise. Reporting to the Vice President of Detection, Reporting, and QA for Internal Fraud, this role is pivotal in enabling data-driven decision-making through innovative use of Tableau and Power BI, ensuring leadership has actionable insights into Internal fraud. This individual contributor will collaborate with the Senior Manager to help drive the development of key metrics, dashboards, and executive reporting to support risk transparency, regulatory compliance, and governance excellence. The ideal candidate is a highly skilled data visualization expert with a deep understanding of internal fraud and control data, coupled with a passion for translating complex datasets into strategic business intelligence.

Key Responsibilities

• Support the development of standardized internal fraud reporting across the enterprise, including dashboards, scorecards, and relevant insights.

• Create recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements.

• Maintain key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics that measure program effectiveness and residual risk.

• Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages.

• Perform deep-dive analyses to uncover operational trends, drivers of performance variance, and opportunities for process optimization.

• Support a high-performance culture rooted in accuracy, curiosity, and continuous improvement.

• Balance end-to-end development of performance dashboards and reporting frameworks with hands-on analytical contributions where needed to meet critical deadlines.

• Assist in execution of requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery.

• Present insights and recommendations to senior leadership, influencing opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools.

• Support adoption of modern visualization platforms (e.g., Tableau, Power BI) to evolve static reports into interactive and dynamic dashboards.

Qualifications

• Bachelor’s degree in Data Analytics, Business, Finance, Risk Management, or related field required; Master’s preferred.

• 5 years of experience in fraud risk analytics, reporting, or business intelligence, ideally within financial services.

• Experience supporting governance reporting, risk management, or compliance-driven reporting programs preferred.

• Expert-level proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS.

• Strong understanding of data architecture and governance principles.

• Strong Excel and PowerPoint skills.

• Familiarity with fraud risk management frameworks, KRIs, and internal control metrics.

• Exceptional analytical thinking, problem-solving, and business acumen with the ability to translate metrics into strategic insights.

• Strong organizational skills with an ability to work independently as well as collaboratively within a team.

• Strategic thinker who can balance tactical execution with long-term vision and improvement

Qualifications

Salary Range: $65,500.00 to $102,500.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Job: Operations

Primary Location: US-North Carolina-Charlotte

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 26001425