Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Director, Internal Fraud Reporting & QA plays a critical role in shaping how American Express measures, reports, and communicates internal fraud and insider risk across the enterprise. Reporting to the Vice President of Detection, Reporting, and QA for Internal Fraud, this role is responsible for setting the strategy and leading the delivery of high-quality, data-driven reporting and independent quality assurance that informs decision-making at both executive and enterprise levels. This leader drives the development of key metrics, dashboards, and executive reporting for both Internal Fraud and Insider Risk while establishing robust QA frameworks across internal fraud operations, analytics and business unit (BU) internal fraud activities to ensure data accuracy, consistency, and integrity across all internal fraud reporting. This leader is a strategic thinker and hands-on data storyteller who excels at translating complex internal fraud and control data into compelling insights, while elevating reporting standards, QA practices, and enterprise narratives.

Key Responsibilities

• Lead the strategy, design, and delivery of enterprise-wide internal fraud reporting, including dashboards, scorecards, and executive-level materials

• Lead the quality assurance strategy and execution across internal fraud reporting and end-to-end processes, including independent QA over Operations workflows, Analytics outputs and BU internal fraud activities

• Establish and maintain QA frameworks, standards, and controls spanning detection operations, analytical methodologies, and internal fraud BU activities, including validation methodologies, testing protocols, and documentation requirements

• Design and implement QA checks and monitoring routines to provide ongoing oversight of operational execution, analytical accuracy, and control effectiveness, improving scalability, and consistency of internal fraud reporting validation

• Oversee the creation of recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements

• Oversee independent validation of key internal fraud metrics, including key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics to ensure alignment with defined methodologies and data governance standards

• Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages

• Drive automation and modernization of internal fraud reporting processes, including enhancements

• Translate data into actionable insights, identifying trends, emerging risks, and control improvement opportunities across Operations, Analytics, and BU environments

• Deliver executive-ready analytics, QA insights, and commentary that informs strategic decision-making and governance discussions

• Partner across Fraud Operations, Analytics, and Risk Identification, and BU teams to connect detection insights, control performance, and operational outcomes into cohesive narratives

• Develop and present insightful briefings and presentations to senior leaders, including the Chief Risk Officer, Operational Risk leadership, and Internal Audit partners

• Foster a high-performance team culture emphasizing accountability, continuous improvement, and analytical rigor

• Balance strategic leadership with hands-on execution to meet critical priorities and deadlines

• Collaborate with the Governance team and cross-functional teams to support enterprise internal fraud reporting requirements, governance forums, and regulatory engagements

• Support the development of materials for fraud governance committees, internal forums, and external regulatory submissions.

• Collaborate across lines of defense to ensure alignment of internal fraud data, definitions, and reporting practices

• Manage stakeholder requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery

• Identify opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools

• Drive adoption of modern visualization platforms (e.g., Tableau, Power BI) to evolve static reports into interactive and dynamic dashboards

• Strengthen data governance, documentation, and quality control processes to support audit-ready and transparent reporting

Qualifications

• Bachelor’s degree in Data Analytics, Business, Finance, Risk Management, or related field required; Master’s preferred

• 10 years of experience in fraud risk analytics, reporting, or business intelligence, or quality assurance, ideally within financial services

• Experience supporting governance reporting, risk management, or compliance-driven reporting programs, and/or QA validation frameworks preferred

• Demonstrated experience executing QA across operations, analytics, and control environments, including data validation, controls testing, and issue remediation

• Advanced proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS

• Strong understanding of data architecture, data lineage, and governance principles, including data quality controls and audit readiness

• Ability to synthesize and simplify complex data into concise, impactful insights

• Strong Excel and PowerPoint skills for executive reporting, visualization, and QA documentation

• Familiarity with fraud risk management frameworks, KRIs, KPIs, internal control metrics, and QA/testing methodologies

• Excellent communication and presentation skills with the ability to influence and provide effective challenge at senior levels

• Strong organizational skills with an ability to manage multiple priorities, QA reviews, and stakeholders simultaneously

• Proven leadership skills, fostering team engagement, collaboration, and accountability

• Strategic thinker who can balance tactical execution with long-term vision, including enhancing QA frameworks and reporting capabilities

GUARDIAN

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Risk

Primary Location: US-North Carolina-Charlotte

Other Locations: US-Arizona-Phoenix, US-New York-New York

Schedule Full-time

Req ID: 26005755