Job Details

Product Quality Manager- Softgoods

Cupertino, California, United States

Operations and Supply Chain

Summary

Posted: Jul 16, 2024

Role Number: 200559054

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The Product Quality team is looking for a highly motivated quality professional to support outbound quality management. You will be responsible for sustaining quality management for many of Apple’s Softgoods products.

Description

Use data and field insights to drive ongoing product improvements with cross-functional and OEM partners
Conduct periodic reviews of Field and Factory Quality Data with internal and external partners
Define and manage ongoing quality testing and associated costs
Lead quality escalations to closure by applying technical and program management skills
Lead field quality evaluation after product launch
Drive quality solutions and best practices across multiple cross-functional teams and supply chain nodes
Consolidate detailed cross-functional data into concise insights for executive briefings
Ability to travel up to 15%

Minimum Qualifications

• 3+ years experience supporting new product launches from a mechanical, product quality or product development perspective

• Bachelors degree in an engineering discipline such as mechanical or industrial engineering

Preferred Qualifications

• Project management experience, including influencing others without direct authority

• Experience working with high volume international manufacturers and traveling to manufacturing sites

• Results-driven and detail-oriented leadership experience required

• Excellent written and verbal communication, proven ability to present effectively to leadership

• Data-driven approach to problem solving

• Experience with part reliability methods, quality sampling methodologies, and statistical techniques

• Finance/business acumen – understand cost drivers and derive/optimize costs associated with managing quality

• Experience managing consumer product performance in the field (“eye of the customer”)

• Technical knowledge related to Softgoods products is a plus

• Experience with packout & supply chain logistics is a plus

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $122,300 and $184,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.