Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description:

American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative digital and servicing products at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base.

Our Engineers that join our Technologies team will be assigned to one of several exciting teams that are responsible for development and management of business-critical platforms. You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal, and fulfilling experience for all our customers.

Responsibilities:

• Provide thought leadership, engineering expertise and direction to the engineering teams; be versatile and be able to collaborate with business stakeholders, product teams and cross functional technology groups to drive continuous delivery.

• Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools.

• Own all technical aspects of software development (architecture, design, and development of systems) for assigned applications.

• Perform hands-on software development, writing code, API specs, doing proof of concepts, conducting code reviews, and testing in ongoing sprints.

• Drive consistent development practices - tools and common components.

• Develop deep understanding of tie-ins with other systems and platforms within the supported domains.

• Work with technical product managers contributing to blueprints and assisting with annual planning of feature sets.

• Identify opportunities for adopting new technology to solve existing needs and predicting future challenges.

• Effectively communicate to internal and external business partners on solution design.

Functional Skills

• Strong analytical & strategic thinking skills

• Ability to interpret technical /business objectives and challenges.

• Porting/Software Configuration

• Agile Methodologies

• Software development/ testing

• Object oriented analysis and design across multiple platforms.

• Designing High Availability applications

Preferred

• Product Engineering Knowledge

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Computer Science Engineering, or related field required; advanced degree is preferred.

Preferred Qualifications

• 8 years of commercial software development experience

• Proficiency with distributed/multi-tier systems and application development, including excellent programming skills in languages such as Java and Python

• Hands-on experience with Spring Boot, Micro-services, Kafka, Relational and/or NoSQL databases.

• Experience in developing, hosting solutions on Google Cloud Platform- Google Cloud Storage , Big Query and Vertex AI and leveraging GCP services for specific feature implementations.

• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline.

• Experience with automated release management using Maven, Salt, Git, Jenkins

• Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.

• Good understanding of web technologies (HTTP, Apache) and familiarity with Unix/Linux

• Good understanding of data structures, algorithms, and design patterns

• Experience on the Python would be a plus.

• Great written communication and documentation abilities

• Looks proactively beyond the obvious for continuous improvement opportunities.

• Knowledge & experience of Contact center ecosystem/Genesys Framework and Architecture, familiarity with the Genesys ecosystem would be preferrable.

• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.

• Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.

Secondary Skills:

• Experience building and integrating AI/ML solutions into production systems

• Familiarity with machine learning frameworks and libraries such as TensorFlow, PyTorch

• Hands-on experience with Generative AI technologies (e.g., LLMs), prompt engineering, and AI-powered application development

• Experience leveraging platforms such as Vertex AI for model development, deployment, and monitoring

• Awareness of responsible AI practices, including model governance, bias mitigation, and explainability

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 26005073