Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Within GCS, the Small Business Product, Loyalty and Experiences team is responsible for our leading Small Business Card products and adjacent features.

Within this team, the Small Business Cashback and Proprietary Lending Card team leads the end-to-end product management of our large portfolio of premium cashback and no-fee Cards including The Plum Card, Blue Business Cash and Blue Business Plus. The team is responsible for driving profitable growth of our portfolios by meeting the evolving needs of small business owners and designing best-in-class value propositions and customer experiences.

How will you make an impact in this role?

As a Senior Analyst on the Small Business Cash Back team, you will play a key role in serving and growing our premium cash back Card Members. You will partner with teams across the enterprise, including Servicing, Sales & Account Development, Marketing, Legal, Compliance, Finance and others to deliver value to customers. We are looking for a curious, customer-focused, analytical thinker with strong project management skills and attention to detail.

This is a unique opportunity to join one of GCS's most dynamic Card Product teams and gain exposure to a broad set of enterprise partners.

Key Responsibilities:

• Lead end-to-end customer communications processes, including the development and maintenance of both new and existing assets for any product changes in the portfolio (e.g., claims, disclosures, guidelines, servicing letters, marketing assets, legal documents)

• Support execution of projects and pilots that affect the Cash Back Card portfolio and ensure all elements of customer and product impacts are considered

• Drive frontline servicing, sales and account development strategies, including creation of training materials and collateral for new and existing benefits

• Facilitate strategic discussions with Marketing channel owners to monitor results, gather insights & customer trends, and connect findings to broader product strategy

• Analyze customer feedback (NPS, complaints) and portfolio dynamics to identify opportunities, inform strategic decisions, and help shape the future product roadmap and feature enhancements

• Manage budgets and invoice payments with robust tracking and organization

• Deliver high-impact strategic work in partnership with the team’s two Managers

Minimum Qualifications:

• 2 years of work experience

• Proficiency in MS PowerPoint, Excel and Word

• Customer-first mentality with interest in backing small business owner needs

• Excellent written and oral communication skills

• Experience synthesizing data and insights into actionable recommendations

• Strong organizational skills with ability to manage multiple priorities and execute efficiently

• Creative problem-solver with a growth mindset and a passion for learning

Preferred Qualifications:

• Prior experience in product, marketing, analytics, finance or related fields

• Understanding of the B2B and commercial payments landscape

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25013893