Job Details

DESCRIPTION

We are looking for a talented Warranty Claim Associate to join our Team specializing in Service for our Distribution Business Segment.

In this role, you will make an impact in the following ways:

• Under limited supervision, process warranty related information in appropriate databases while independently manage the full lifecycle of extended warranty requests, including verification of eligibility, billing through BMS, and registration via ECW, ensuring accuracy and compliance with unit-specific requirements.

• Serve as a primary point of contact for internal and external customers by responding to service requests in OneC, providing timely and knowledgeable support regarding extended warranty availability, status, and processing.

• Communicate with stakeholders to gather information in order to properly process and respond to requests in a timely manner, performing due diligence checks prior to updates.

• Participate in cross-training initiatives to support related functions such as Dealer Labor Rate Changes and Warranty Credit Processing, contributing to team flexibility and operational continuity.

• Actively participate in ways to improve the area and processes while promoting and implementing best practices.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Requires significant relevant work experience or specialized skill obtained through education, training or on-the-job experience.

• Demonstrated experience using Business Management System (BMS) and ECW (Certificate registration) systems, familiarity with OneC or similar service request platforms required.

• Prior experience in a dealership environment, OEM and warranty related field preferred.

• Ideal candidate will have a strong accuracy in data entry, detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.

• Excellent communication skills needed with a focus on customer service, especially in remote support environment.

• Please note, this position is currently a remote position with potential to move into a hybrid role.

QUALIFICATIONS

This is a hybrid role with a flexible location.

Education, Licenses, Certifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2417869

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.