Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About American Express Enterprise Observability

American Express has embarked on an exciting transformation driven by an energetic team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative observability products and services at a rapid pace join our team. You will join a team of rock star engineers that will deliver the next generation of Enterprise Observability products.

These products will support observability needs across the American Express enterprise. You will work across a wide range of tools and use an even wider range of technologies to deliver world class solutions. The innovations you create will support the gathering of observability data across American Express and enable teams to measure end to end application performance through the suite of application performance monitoring capabilities. You will be a core technical team member driving application monitoring solutions to best serve our customers within American Express. We will wear many hats; we will work fast and smart and adapt and iterate quickly. Some of the things you will be doing are:

• Taking your place as a core member of an agile team driving application monitoring instrumentation best practices

• Identifying opportunities for hygiene, governance & automation within the current Observability deployment

• Opportunity to work on solutions that enable Cloud Native and Enterprise observability at scale

Minimum Qualifications:

Position requires a bachelor’s degree in computer science, Engineering, or a related field followed by 5 years of experience designing / administering modern observability stack and platforms.

• Hands-on experience with design and implementation of observability frameworks.

• Dynatrace Managed and/or SaaS experience including hands on expertise with designing, instrumenting, and administering application performance monitoring.

• Hands-on experience with enterprise observability technologies from open source and/or leading vendors ie. Grafana, Open Telemetry, Splunk, Datadog, OpenSearch etc.

• Hands-on experience with implementing standard methodologies for monitoring, logging, and alerting across widely distributed infrastructure stacks.

• Hands-on experience with at least 1 programming language (Python, JavaScript, or Java) strongly preferred.

• Experience with Infrastructure provisioning, configuration and decommission automation - ideally using IaC patterns.

• Experience with Public Cloud (AWS, GCP or Azure).

• Experience with collaboration tools (GitHub, JIRA, Confluence, etc.).

• Experience with Dynatrace Query Language, automated build and test frameworks and container and container orchestration technologies a plus.

• Aptitude for learning and applying new technologies and translate them into working software.

• Strong analytical, problem-solving/quantitative skills.

• Willing to take risks, experiment, and share fresh perspectives.

• Ability to effectively communicate with internal and external teams.

Qualifications

Salary Range: $85,000.00 to $150,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25016257