Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Build Platforms and Capabilities that Provide the Best Customer Experience.

At American Express, we are building a best in class Case Management platform to service our customers. If you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further. Be a part of our team as we transform our Disputes and Fraud Servicing Capabilities. This role is responsible for leading engineering teams across multiple platforms to define and drive future strategic roadmaps leading to the best user experience, regulatory compliance, agility and availability for our platforms.

Responsibilities include:

• Define and lead roadmap for Global Disputes and Fraud Servicing platforms

• Collaborating with technical leaders across a broader technology ecosystem to design platform architecture and drive continuous improvements of new frameworks/pattern

• Successfully develop, deploy, support, and monitor software across various environments

• Delivering software solutions that meet or exceed customer and partner expectations by developing and driving innovation and experimentation within Technology

• Recruiting skilled engineering talent with business and industry experience

• Play an active part in the open source community of technical practice

• Work with Staff Architects / Engineers to define solution requirements and technical implementation approach.

• Drive both high-level and detailed technical designs and conduct design reviews as needed.

• Recent coding experience

• Provide technical mentorship to other software engineers at all levels.

• Implement new, highly scalable platform components.

• Drive platform capabilities enabled with advancement in the technology including machine learning, deep learning, NLP, search and cognitive computing.

Are you up for the challenge?

• Requires technical and business knowledge in multiple disciplines specifically Disputes, Case Management and current technology stack – PEGA PRPC, Open Source Case Management tools.

• Extensive hands-on experience delivering on open source and cloud native platforms

• Experience in building products leveraging GenAI, Machine Learning and automation through Agentic AI will be a plus.

• 10 years of demonstrable experience building and deploying large scale software products.

• Demonstrated ability to lead engineering teams in Agile/Scrum-based product driven development including experience transforming a team and adopting SAFe/Agile/Lean principles

• Innovative problem solver with the ability to generate and implement a strategy - Experience re-platforming existing applications, including infrastructure, architecture and frameworks

• Passion for learning new technologies and delivering business value through technology led solutions.

• Ability to establish and maintain relationships with other business and technology leaders - Strong written and verbal communication skills coupled with the ability to tailor communication to all levels of the organization

• Ability to hire, motivate, and grow a high performing team of domain experts delivering on strategic objectives while continuously evolving and improving

• Master's degree in computer science, Computer Engineering or Information Systems degree or equivalent work experience; Advanced Degree preferred.

Qualifications

Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Technologies

Primary Location: US-Florida-Sunrise

Schedule Full-time

Req ID: 25017819