Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Enterprise Digital Experiences team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com, Amex Offers and Customer Personalization.

We are looking for an experienced and dynamic digital Senior Product Manager to join the Membership team to own the membership and benefits mobile experience and focus on optimizing live journeys and developing global experiences. The Senior Product Manager will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization. Our Product Managers are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.

Key Responsibilities:

• Define your North Star, product vision and your roadmap by working with leadership, key stakeholders, and partners

• Drive global development for experiences, partnering closely with the Web & Mobile

• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria

• Communicate the vision of membership and benefits, its impact to marketing and other content, and the high-level business needs to leaders across the organization

• Lead prioritization and development efforts with scrum team

• Embody design-thinking in your practice, including empathy and journey mapping, and UX research

• Leverage data and analytics (qualitative quantitative) to drive informed decisions, experimentation and product strategy

• Understand and apply new trends and competitive best practices into product roadmap and requirements.

Qualifications:

• 5 years experience in Product Management/Development

• Experience leading consumer-facing product(s) and defining a core product vision

• Solid understanding of application architecture (e.g. web, native app, etc)

• Knowledge of reporting/analytical applications, i.e. Adobe

• Experience with agile product development methodologies and tools (JIRA, Rally, Figma, Mural etc.)

• Positive and resilient attitude

• Big picture thinker who can articulate a north star vision and define a roadmap to achieve it

• Comfortable managing through ambiguity & juggling multiple priorities

• Proven track record leading highly complex redesigns

• Proactive collaborator with excellent communication skills and the ability to engage, influence, and inspire partners and stakeholders to drive decision making and alignment

• Highly organized with the ability to drive plans from ideation phase through to execution & measurement

• Passion for creating best-in-class products and customer experiences with a customer-first mindset

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25016249