We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Service Desk Technician.

The Service Desk Technician acts as the single point of contact for all technology services across the organization and provides multi-tiered support for associates via phone, email and self-service. The Service Desk Technician provides level one technical support to associates via phone, voicemail, and self-service.

This position is fully remote

A day in the life as a Service Desk Technician...

• Provide support for technology incidents and work orders

• Open/Close incidents and work orders in incident tracking tool (Jira)

• Own and update all incidents and work orders received

• Ensure follow-up is performed by level 2/3 support

• Meet all productivity and quality goals measured by the department

• Create, edit and submit knowledge base documentation and content

• Performance basic client administration activities

• Mentor new associates on technical issues

  What you'll bring to the table...

• Ability to work under direct supervisionAbility to use various tools to resolve system and end user issues

• Ability to multi-task in a high-volume environment

• Ability to work different shifts to accommodate fluctuations in call volume

• Good interpersonal skills

  We'd love to hear from you if you have...

• Technical degree or equivalent background

• 1 year experience working in a technical support environment

• Good technical acumen and abilities troubleshoot technical issues to resolution

• Knowledge of networking, system administration, security, and end user technologies

  li-remote

Minimum Starting Rate: $23.00 Hourly

Up to: $28.00 Hourly

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.