Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The American Express Global Dining team sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.

Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

We are actively hiring several Director-level Product leaders across our organization. As part of this pipeline requisition, candidates may be considered for multiple opportunities aligned to their experience, strengths, and the needs of the business.

Open Roles:

• Director of Product, Applied AI & Consumer Experience: This leader will own and elevate the Resy native consumer experience across iOS, Android, and Resy.com. You will define and deliver AI-driven product experiences that meaningfully enhance discovery, personalization, and engagement. This role requires a sharp, hands-on product leader who sets a high bar for consumer product excellence and raises the performance of the team around them.

• Director of Product, Integrations: This leader will own the strategy and execution of Resy’s integrations ecosystem, enabling seamless connectivity between our platform and partners across the restaurant technology landscape. You will lead a team while remaining deeply engaged in product and technical decisions, including APIs, developer experience, and system architecture. This role requires a highly technical product leader who combines strong people leadership with deep product craft and the ability to partner closely with engineering on complex systems.

• Principal Product Manager, Agentic Experiences: This is a 0 to 1 leadership role for a senior IC who thrives in ambiguity, moves with conviction, and brings rare clarity to spaces where the rules haven't been written yet. You will set vision, drive execution, and continuously adapt as capabilities, user behaviors, and platform dynamics evolve in real time. You will operate with high autonomy, influence senior leadership, and help define a new paradigm for how Resy shows up in the world.

Minimum Qualifications

• 6–8 years in Product Management in a fast-moving, metric-driven environment, with a strong track record on engagement, retention, or activation

• Exceptional product sense and UX/UI sensibility: you synthesize research quickly, challenge design until it's right, and raise the quality of everything you touch

• Fluent in modern product methods: experimentation, A/B testing, behavioral analytics, and building a culture of disciplined learning

• Proven ability to lead through influence, set clear priorities, and make well-reasoned decisions in ambiguous environments

Preferred Qualifications

• Hands-on with modern AI and prototyping tools (e.g. Cursor, Bolt, Claude Code) and comfortable moving fast from concept to something real

• Sophisticated, pragmatic command of applied AI in consumer products: personalization, recommendation, intelligent discovery, and adaptive experiences, with shipped features that drove measurable behavior change

Qualifications

Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-Illinois-Chicago

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 26006076