Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As a Senior Associate, Technology Operations Engineering, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express.

Key responsibilities may include:

• Monitors the performance and availability of technology systems and applications and implements system upgrades, updates, and backups to ensure the maintenance of hardware and software systems

• May manage and resolve service requests and incidents identifying, diagnosing, and resolving system issues in an efficient manner

• Provides advanced technical support to end-users for hardware, software, and network-related issues

• Performs the setup and configuration of new hardware and software with guidance

• Manages and maintains network infrastructure with guidance, mitigating potential incidents that impacts the network operations

• Monitors network performance and troubleshoot connectivity issues and supports the implementation of network security measures

• Maintains comprehensive documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions

• Completes technology projects and initiatives, supporting in the development of operational policies and procedures and identify areas for improvement with guidance from peers and leaders

• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

• Implements resiliency standards, tooling, and best practices

• Reviews incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures

Minimum Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience. 4 years of varied experience in software engineering or service delivery.

• Knowledge of network protocols and technologies

• Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks

• Experience in technology operations, cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization

• Experience in system administration, network configuration, and troubleshooting

• Experience in technology operations work

• Experience in cloud platforms such as AWS, Azure, Google Cloud

• Proficient verbal and written communication skills.

• Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude

Preferred Qualifications

• Certification such as CompTIA A , Network , or Security is a plus

• Public Cloud certification is a plus

• DevOps knowledge for highly available IT infrastructure.

• Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET

• Building live production APIs and services.

• Hands-on expertise with application design, software development and automated testing.

Qualifications

Salary Range: $85,000.00 to $150,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25017148