Job Details

Information Systems Engineer

Elk Grove, California, United States

Software and Services

Summary

Posted: Jun 24, 2025

Weekly Hours: 40

Role Number: 200603599

Imagine what you can do here. Apple is a place where extraordinary people gather to do their lives best work. Together we create products and experiences people once couldn’t have imagined, and now, can’t imagine living without. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do.

Description

APPLE INC has the following available in Elk Grove, California. Lead major incidents to resolution and deliver projects for Apple’s Manufacturing Data Collection Platform. Oversee the day-to-day operations and incident management of manufacturing data systems within the organization. Ensure the smooth functioning of data collection processes, resolve incidents promptly, and drive continuous improvement in the manufacturing data domain. Lead RCA (root cause analysis), document findings, develop and implement preventive measures to mitigate future occurrences. Analyze incident trends (MTTA, MTTR, support SOPs) and implement proactive strategies to improve system stability and performance. Collaborate with different departments and teams, including vendors and contract manufacturers, to support manufacturing operations – through both addressing the needs of external parties and ensuring they are meeting their contractual commitments. Validate the integrity of manufacturing data and identify areas for data quality improvement. Facilitate large conference calls and meetings across multiple time zones to coordinate incident response and crossfunctional collaboration. Work cross-functionally to identify and document standard methodologies and standard operating procedures related to manufacturing data management. Support the creation and maintenance of SOPs (standard operating procedures) for data collection, workflow tracking and reporting. Analyze platform KPIs (Kibana, Tableau, etc) to identify insights, trends and areas for improvement within manufacturing operations. Collaborate with teams to implement data-driven process improvements and optimize manufacturing data operations. Ensure data completeness, accuracy, and adherence to standard definitions across the manufacturing data ecosystem. 40 hours/week. At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $138,181 - $181,100/yr and your base pay will depend on your skills, qualifications, experience, and location.

PAY & BENEFITS: Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits: https://www.apple.com/careers/us/benefits.html.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Minimum Qualifications

• Bachelor’s degree or foreign equivalent in Computer Engineering or related field and 5 years of progressive, post-baccalaureate experience in the job offered or related occupation.

• 4 years of experience with each of the following skills is required:

• Performing incident management, preferably within a manufacturing data or operations environment for big data, cloud-based and containerized solutions.

• Using knowledge of manufacturing data processes, infrastructure, and key contacts within the supply chain to troubleshoot issues, assess platform performance, and maintain and optimize overall platform health and functionality.

• Using operation tools for documenting, escalating and reporting on active and closed incidents.

• Using big data technologies and their application in manufacturing data environments for identifying and optimizing platform inefficiencies.

• Setting up proactive monitoring and alerts mechanisms to identify issues proactively and minimize disruptions to the business.

• Performing root cause analysis and implementing permanent solutions to ensure platform minimizes same-fault outages.

• Leveraging platform analytics, including Kibana, Tableau, AppDynamics, to identify opportunities to increase efficiency and resilience in the platform.

Preferred Qualifications

• N/A

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.