Job Details

Weekly Hours: 40

Role Number: 200657598-0157

Summary

Join one of Apple's fastest-growing businesses and help expand our partner ecosystem. Apple's Services Partner Operations team seeks a results-driven program manager to support the technical and operational onboarding and ongoing success of Americas partner delivering Apple Services to their customers.

We are looking for a detail-oriented, collaborative professional who thrives in dynamic, evolving environments and is passionate about building impactful partnerships. In this role, you will translate regional and partner-specific nuances into scalable processes, helping to turn pilot programs into repeatable initiatives that drive long-term growth. Success requires building strong cross-functional relationships, fostering alignment across diverse teams, and communicating clearly to ensure shared understanding across stakeholders.

Description

The Services Partner Operations Program Manager supports AMR Services growth efforts with a focus on cultivating existing distribution partnerships, onboarding new partnerships and offers, and helping to identify the platform solutions needed to support the partners represented in this region. The role requires a highly motivated, proactive, and detail-oriented individual contributor who can effectively collaborate across diverse internal and external teams to meet strategic business and operational objectives. The successful candidate is a self-starter with the ability to manage complex programs independently and thrive in a fast-moving and ambiguous environment.

Minimum Qualifications

• Minimum of 4 years of experience in partner operations, technical program management, or a related field within a technology or services organization

• Proven experience independently managing complex, cross-functional programs with multiple stakeholders across internal and external teams

• Hands-on experience with technical integrations, API-based implementations, or back-end platform operations

• Strong analytical skills with the ability to define, track, and act on performance metrics and KPIs

• Demonstrated ability to communicate clearly and effectively with stakeholders at all levels through structured reporting and business reviews

• A passion and curiosity for solving complex operational challenges

• Ability to think strategically and execute tactically, with persistent attention to detail and a high level of comfort navigating ambiguity

Preferred Qualifications

• 6 or more years of experience in partner operations, business development, or technical program management

• Experience working within or alongside subscription-based services businesses

• Demonstrated success transitioning manual or pilot programs into automated, repeatable, and scalable operational processes

• Ability to influence without authority across diverse, matrixed organizations

• Exceptional attention to detail

• Experience working collaboratively with subscription services or building partnerships for media or entertainment services with Carriers, Retailers, MVPDs, Financial Services, and other third-party media and entertainment companies

• Proven experience delivering projects with multiple cross-functional teams (e.g., business development, finance, and engineering)

• Spanish Language Proficiency