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Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
Overview
Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding membership assets to build digital experiences, and defining new products and services based on emerging technologies and trends.
We are seeking an experienced and passionate Product Manager with strong technical acumen to support the development of cutting-edge customer experiences. This role will be responsible for guiding the product strategy and end-to-end customer experience for AI-driven interactions and ensuring the successful deployment and continuous improvement of our AI capabilities. You will work closely with cross-functional teams including data scientists, engineers and design teams to deliver high impact, scalable AI solutions that enhance the customer experience.
This role will focus on developing a range of products and pilots that provide card members with new ways to engage with their membership benefits, tapping into the power of data, AI, and emerging technology to develop transformational customer experiences.
Responsibilities:
Product Strategy Development: Work closely with cross-functional teams to develop and execute on the product strategy for new membership products and associated platform capabilities, aligning with company goals and user needs.
Feature Development and Delivery: Lead the ideation, prioritization, and delivery of new features and enhancements, focusing on key areas such as customer experience design, content curation, and personalized recommendation algorithms.
Cross-functional Collaboration: Collaborate closely with engineering, design, data science, business development and enablement teams to ensure seamless integration of features, timely delivery, and alignment with technical feasibility and user experience standards.
User Insights & Analytics: Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth.
Performance Monitoring & Optimization: Establish key performance indicators (KPIs) and regularly monitor product performance, conducting A/B testing and experimentation to optimize algorithms, content relevance, and overall effectiveness.
Stakeholder Management: Effectively communicate product strategies, roadmaps, and progress to stakeholders, ensuring alignment and buy-in.
Qualifications:
Bachelor's degree in computer science, Engineering, Business, or a related field. Master’s degree preferred.
5 years of product management experience in a highly regulated environment.
Proven track record of 0-1 product development, ideally with AI-powered customer facing products that leverage conversational platforms, recommendation engines and/or personalization techniques.
Interest and understanding of Large Language Models (inc. familiarity with prompt engineering), Natural Language Processing techniques, Machine Learning frameworks and their application.
Ability to priorities roadmaps across multiple competing priorities and timelines - with high consideration of user needs, technical feasibility, and business outcomes.
Clear understanding of UX design and customer research frameworks and principles.
Experience working with cross-functional teams in an Agile development environment.
Exceptional communication, documentation and stakeholder management skills.
A passion for AI, product experimentation, and the future of digital customer experiences.
Qualifications
Salary Range: $123,000.00 to $215,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Job: Product
Primary Location: US-New York-New York
Schedule Full-time
Req ID: 25020486
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