Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Consumer Banking Services Organization was created to meet ongoing American Express Members’ financial services needs beyond the card and build upon a broader Membership promise. This team is driving AXP’s innovation for banking services, identifying Member needs and innovating around new digital banking products. This exciting opportunity is core to driving the future success of American Express.

The Compliance Manager- Banking Product Issue Management will ensure our Consumer Deposit Products (Checking, Savings, and Time Deposits) are operating in accordance with our customer promises while meeting all regulatory obligations. The successful candidate will assist in the identification, resolution and management of issues which impact the Consumer Deposit Products. This colleague will lead efforts and strategies to define effective resolutions of escalated compliance issues and events that impact our products and/or customers, assist in the development of uniform processes to manage, document, and resolve issues, and ensure we protect the integrity of our products and the interests of our customers.

Responsibilities:

• Partner with Control Management, Compliance and business partners to identify potential issues, influence decisions about issue management, and manage Issues and Events through closure

• Drive engagement from all stakeholders and develop an environment of ownership and responsibility for issues across the Consumer Deposits team

• Ensure on-time closure of all Issue and Event milestones and deliverables owned by the Consumer Banking team, which are identified by 2nd and 3rd line teams as well as any identified during regulatory exams of our processes and products.

• Develop strategies to manage issues and events efficiently

• Manage effective issue reporting fit for various purposes and stakeholders

• Establish strong relationships with back-office servicing, technologies, privacy, tax legal and product partners

• Facilitate the creation of effective controls to mitigate risk and avoid issue recurrences

• Manage and organize the efforts of analyst(s) in carrying out key tasks for issue and event milestone closures, issue and event reporting, maintaining documentation library, submitting milestones for closure and supporting QA reviews.

Minimum Qualifications:

• Bachelor’s degree or equivalent experience

• 5 years of experience in product management, controls management, compliance, operations, or issue management roles or a clear demonstration of transferable skills

• 3 years of experience in Banking and Deposit Products specifically, with focus on issue management or regulatory compliance

• Analytical abilities and strategic perspective to identify trends and recommend solutions

• Excellent project management and prioritization skills, with a focus on results

• Detail-oriented and able to produce clear documentation and reports for various audiences

• Ability to effectively manage multiple tasks with various milestone delivery dates

• Strong data analytical analysis skillsets

• Relationship builder with strong collaboration, influence and negotiation skills; someone who excels at bringing multiple cross-functional teams together toward common goals

• Positive “roll-up your sleeves” attitude and ability to work with a ‘start-up’ mentality in a fast-paced environment

• Maturity and flexibility to adapt as new organization grows and evolves

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-Utah-Sandy

Other Locations: US-Arizona-Phoenix, US-New York-New York

Schedule Full-time

Req ID: 25015709