Job Details

Control Room Operator

Cupertino, California, United States

Corporate Functions

Summary

Posted: May 30, 2025

Role Number: 200607261

Imagine what you could do here. At Apple, our people are our greatest asset—and keeping them safe is a responsibility we take seriously. We are seeking a proactive, dependable, and team-oriented individual to join our Global Security Operations Center (GSOC). As a key member of this team, you will play a critical role in ensuring the safety, security, and resilience of Apple’s people, operations, and assets around the world.

Description

Operating 24/7/365, the GSOC is the central nervous system of Apple Security—monitoring global events, triaging security concerns, and coordinating timely, effective responses in a world that never stops moving. This is not a static desk job. It’s a dynamic, high-stakes environment where every second counts and where your actions can make a real difference in protecting lives and upholding Apple’s commitment to excellence. The ideal candidate is calm under pressure, analytical, and is driven by a clear sense of purpose and responsibility. You have a passion for protecting others and a proven ability to multi-task in high-tempo environments. You understand that in global security, preparation and agility are everything—and you bring both in equal measure.

Join Apple’s GSOC team and help safeguard the people who are changing the world.

We’re seeking to hire various shifts.

Minimum Qualifications

• Graduation from high school or possession of a GED

• One (1) year of experience performing work where the essential functions of the job involved employee/public contact, computer usage, and/or heavy telephone traffic

• Learn to operate two-way radio and telephone communications equipment

• Monitor audible information from multiple sources (telephone, radio, and co-workers) in an open space and noisy environment

• Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications

• Document information in English in a clear, organized, concise, and understandable manner;

• Read, interpret, understand, and follow written and oral instructions and/or information in English;

• Use a keyboard and other peripheral computer equipment with rapid keyboarding and a high level of accuracy

• Learn to enter information accurately and quickly in the computer system while receiving information via radio and telephone

• Ability to work in a low lighting environment

• Ability to work weekends and holidays based on schedule and operational needs

Preferred Qualifications

• Ability to dispatch Security safety personnel and equipment in a quick and efficient manner

• Learn and adhere to Computer Aided Dispatch (CAD) Systems and other related technology

• Learn and remember locations and common place names of highways, major streets, Apple buildings and region area

• Learn and remember the policies and procedures of Global Security and Public Safety partners

• Retain, recall, and evaluate facts and/or details solely from memory

• Work under pressure; exercising good judgment and common sense while making sound decisions in emergency situations

• Read and interpret various mapping devices and relay pertinent information

• Establish and maintain effective working relationships with co-workers, emergency personnel, other agencies, and Apple employees

• Provide effective customer service

• Deal tactfully with the public, law enforcement, and other officials, Apple employees, and cross functional partners, globally

• Transition from periods of mental and physical inactivity to periods of intense and mental and physical activity (rapid keyboarding) at a moment’s notice

• Maintain composure and work accurately under pressure or when faced with stressful situations

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $30.10 and $42.70/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.