Job Details

SDS Compliance Investigations Team Manager

Cary, North Carolina, United States

Support and Service

Summary

Posted: Jun 19, 2025

Role Number: 200609931

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe, each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!

Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

The Strategic Data Solutions (SDS) organization is a values-based organization that continually strives to maintain a culture of high performance. Our core mission at Apple is to build and deliver exception analytic solutions by leveraging machine learning and decision automation that help mitigate risk and monetary losses, optimize internal operations, and improve Apple’s customer experience.

Description

In the SDS Compliance Investigations Team Manager role, you will be responsible for providing daily supervision of a Compliance Investigations team. The Compliance Investigations team conducts sanctions screenings of new and existing Apple accounts by utilizing internal systems, commercial databases, and public records. You will support the team by providing coaching and development and managing the daily execution of the business.

Responsibilities include:

Manage the performance of 13-15 Compliance Investigators and support their success.
Drive team performance to meet or exceed targeted metrics for productivity and accuracy.
Conduct regular 1:1s, team meetings and development conversations with employees.
Lead regular calibration sessions.
Collaborate cross-functionally with SDS partners and peers.
Identify innovative ideas to improve the experience of Apple customers.

Minimum Qualifications

• People management experience a plus

• Previous fraud, sanctions or compliance experience a plus

• Excellent written and verbal communication skills

• Bachelor’s degree or equivalent experience

Preferred Qualifications

• High level of personal accountability, integrity, and dependability

• Passion for developing direct reports

• Comfort in navigating ambiguity

• Excellent time management skills

• Detail oriented and able to adapt to change

• Exhibit inclusive leadership behaviors and embrace responsibility to build, develop and retain diverse teams

• Make space to listen, learn and amplify diverse perspectives and experiences

• Confront barriers to greater inclusion with tenacity, care and commitment

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.