Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Role Overview:

The Senior Manager, MarTech AI Product Governance, will play a critical role in enabling the responsible, scalable adoption of AI across marketing functions. This role is accountable for establishing and operationalizing governance for AI use cases, ensuring the enterprise can move with urgency while maintaining a strong, balanced risk posture.

Sitting at the intersection of product, risk, legal, technology, and marketing, this role partners closely with MarTech product teams to enable high-value AI use cases from concept through deployment.

This role requires a strong understanding of AI-powered products, excellent stakeholder navigation skills, and the ability to influence decision-making in complex, highly regulated environments.

Key Responsibilities:

• Establish and manage governance frameworks for AI use cases across marketing functions, balancing speed to market with enterprise risk and control requirements

• Partner closely with MarTech product teams to enable AI use cases, supporting intake and delivery in alignment with governance standards

• Act as a key connector across product, risk, legal, compliance, and technology teams to drive alignment and resolve dependencies

• Drive consistency and clarity in AI use-case documentation, operating processes, and decision forums

• Enable experimentation and innovation by identifying opportunities to streamline governance while maintaining strong controls

• Communicate clearly with senior stakeholders on AI use-case status, risks, tradeoffs, and value delivery

• Stay current on AI trends, regulatory developments, and emerging best practices to inform governance and operating models

Minimum Qualifications:

• Bachelor’s degree in Business, Technology, Engineering, Computer Science, or a related

• 4 years of experience in product operations, product management, strategy, risk, or governance roles within a highly regulated environment

• Strong understanding of AI products and use cases, including familiarity with Large Language Models and AI-driven decisioning or content generation

• Demonstrated experience navigating complex stakeholder environments across product, legal, risk, and technology teams

• Ability to balance innovation and control, with a track record of influencing risk-based decision-making

• Excellent communication and facilitation skills, with the ability to translate complex concepts for diverse audiences

• Passion for responsible AI, innovation, and enabling teams to deliver high-impact solutions at scale

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26002288