Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Senior Manager will define and stand-up Marketing’s third-party management strategy, architect the operating model, and implement governance structures that enable effective oversight across 150 engagements.

Marketing’s third-party ecosystem is large, complex, and critical to how we operate—but it lacks a unified strategy. You will define that foundation.

This is an opportunity to build a critical capability from the ground up within Global Commercial Services Marketing. We are seeking a strategic leader who can create clarity from ambiguity, define a scalable operating model, and bring it to life through disciplined execution.

This role about stepping into a fragmented environment and determining what should exist, why it matters, and how to build it in a way that scales.

Come build the strategy, define the system, and then make it real.

Reporting to the Director of Risk Performance and Third-Party Management, this role includes one direct report and operates within a highly matrixed environment.

Key Responsibilties:

• Assess a complex third-party landscape and define the future-state strategy and operating model inclusive of identifying redundancies, synergies, and opportunities for consolidation, cost efficiency, or governance improvement.

• Build scalable frameworks for segmentation, ownership, and decision-making

• Translate strategy into practical systems, processes, and governance routines

• Drive alignment across cross functional partners

• Lead and develop one direct report

Minimum Qualifications:

• Proven ability to create strategy from scratch and execute it

• Strong problem-solving skills in ambiguous, unstructured environments

• Ability to move between big-picture thinking and detailed execution

• High intellectual curiosity—challenges assumptions and digs deep

• Strong influence skills in matrixed organizations

Preferred Qualifications:

• Experience in strategy, transformation, or operating model design is preferred

• Third-party or risk experience is helpful but not required.

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Operations

Primary Location: US-Florida-Sunrise

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 26005304