Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Strategy, Operations & Performance (GSOP) team serves as a Center of Excellence within the Global Merchant and Network Services (GMNS) business unit, focusing on enterprise-level strategy, performance management, and operational delivery. We are a fast-moving, high-impact team tackling the company’s most important priorities.

The Risk & Remediation Program Management Office (PMO) is specifically focused on driving GMNS process excellence, Legal Entity Governance, First Line of Defense (1LOD) Compliance, Data Governance and managing large risk-related initiatives for GMNS.

The Manager, Go-to-Market & Change Enablement, will support a cohesive and coordinated change management approach across GMNS and will be responsible for driving clarity, consistency, and action in support of cross GMNS initiatives and enterprise-wide risk, compliance, and transformation initiatives. The successful candidate will support the development and execution of high-impact communications strategies, drive stakeholder alignment across global functions, and ensure smooth and effective change adoption at scale.

Key Responsibilities:

• Change Strategy: Champion change enablement and assist in the development and execution of the change enablement strategy by establishing appropriate governance and communication cadence, identifying stakeholders, impacted groups, and change readiness levels to further our control and compliance outcomes

• Stakeholder Engagement & Alignment: Build relationships to successfully collaborate with cross-functional teams to assess change impacts, identify stakeholders, and design effective engagement approaches, ensuring stakeholder partners across GCO, Compliance, Control Management and Business Operations are kept informed throughout the lifecycle of initiatives and change

• Communications Governance: Align with project partners across First Line of Defense and Second Line of Defense to integrate change activities within project plans and consolidate cross-functional and transformational initiatives into clear, timely, and actionable communications

• Training Support: Identify training needs and raise awareness across Field Enablement, Control Management, and project teams/project owners; Partner with stakeholders to develop training or enhance existing training across GMNS

• Program Management: Provide program management support via intake, prioritization, and execution model to ensure clarity, sequencing, and delivery excellence

Minimum Qualifications:

• The ideal candidate will be a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance

• Excellent written and verbal communication skills with experience creating clear and compelling materials for diverse audiences

• Comfortable operating in a fast-paced, highly complex environment with a proven ability to quickly adjust to shifting priorities, multiple demands, ambiguity, and rapid change

• Excellent project/program management and organizational skills with a demonstrated ability to build ‘results driving’ relationships

• Proven success in managing communications and change strategies for enterprise-wide compliance, risk, or operational transformation programs

• Analytical mindset with the ability to assess change impacts and develop targeted adoption strategies

• Strong thought leadership, including ability to quickly understand critical linkages and implications of program strategies on the business at large

• Building relationships and successfully operating in a highly matrixed environment

• Demonstrating control mindset, with preference of previous experience in operational risk and compliance

Preferred Qualifications:

• Bachelor’s degree in Business, Communications, or a related field

• 3 years of experience in change management, communications, project management, or business operations

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Risk

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25021148