Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Role Overview

The Analytics, Investment & Marketing Enablement (AIM) team within the GCS Marketing Organization is the analytical powerhouse enabling profitable growth for the Global Commercial Services business. As AMEX advances its GenAI strategy, this role focuses on uplifting customer targeting & personalization solutions in Flywheel ecosystem by embedding Generative AI, LLM-powered decision making, intelligent automation, and advanced predictive modeling across SME customer journeys.

This B35 role—based out of New York—will be responsible for leveraging GenAI to transform customer targeting strategies, accelerate insights, enhance personalization, and improve marketing effectiveness.

Key Responsibilities

• Work closely with functional analytics teams to enhance targeting across card and beyond-card ecosystems using GenAI-driven solutions.

• Understand current model usage landscape and partner with Adobe product and tech teams to integrate targeting models powered by Gen AI into the Flywheel ecosystem.

• Shape the Flywheel roadmap through daily collaboration with marketing, product, analytics, modelling, and other cross-functional teams.

• Ensure targeting objectives remain strong and protected as capabilities transition into the Flywheel environment.

• Partner across Business Units to align teams, streamline decision-making, and drive unified execution.

• Keep LT informed and aligned on key decisions, dependencies, and directional shifts to ensure transparency and governance.

• Embed GenAI capabilities across workflows to elevate targeting precision, automation, and personalization at scale.

• Mentor and guide team members to build GenAI-centric analytical capabilities and accelerate delivery of high-impact solutions.

Minimum Qualifications

• MBA or Master’s in a quantitative field.

• 3 years of analytics, data science & Gen-AI experience.

• Experience with LLMs, prompt engineering, RAG pipelines, vector databases, and GenAI deployment.

• Experience using statistical techniques (hypothesis testing, regression, KNN, chi-square).

• Strong programming skills (Python, SQL, PySpark) and familiarity with GenAI platforms (OpenAI, Vertex AI, Azure OpenAI).

• Ability to work across matrix teams and communicate complex AI-driven insights effectively.

Preferred Qualifications

• Experience with commercial data, customer lifecycle analytics.

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Data Mgmt and Analytics

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25023410